Customer Support Executive

1 week ago


Puchong New Village, Malaysia Wogi Sdn Bhd Full time

About the Role:

Key Responsibilities:

  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with Operations and Client Success to find the best solutions to customers' issues.
  • Identifying common problems and escalating them to operations, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Respecting client confidentiality at all times.

Key Requirements:

  • High school degree. Bachelor's degree in Business, Communications, or a related field may be advantageous. Fresh Graduates are encouraged to apply.
  • Practical experience with help desk software, such as Zendesk may be required.
  • Previous experience in a customer service role for digital services is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problemsolving skills.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills in English, Chinese and Malay.

You will love this role if you are:

  • An owner. You take up problems in your immediate vicinity and solve them. You also advocate for our values and culture, both internally and externally.
  • Willing to jump into projects and situations with ambiguous details in multiple domains, and make sense of the chaos
  • Hungry, with a willingness to go after knowledge and learning to the best of your ability
  • Strong in negotiation and persuasion, enjoy networking sessions and thrive in making real connections happen

About us:

Wogi empowers success by creating incentive-driven behavior.

We are a digital provider of rewards as a service, enabling rewards, loyalty & incentive programs in real-time for customers, employees, or channel partners via cashless payment products.

The company offers a rich content portfolio of cashless products tapping into a digital (eco)system that connects consumer brands, local enterprises, and end consumers.

The company was founded in 2015 and currently operates across Singapore, Malaysia, Thailand, Hong Kong, Indonesia, Philippines, Vietnam, Sri Lanka and growing in the region.


Salary:
RM2, RM4,000.00 per month

Application Question(s):

  • What's your expected salary?


  • Puchong New Village, Malaysia Merchantrade Asia Sdn Bhd Full time

    Responsibilities: Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); Attending to walkin customers and phone inquiries and complaints in the branch; Opening and maintaining customer accounts for all products & services; Performing transactions for all products and services as per the Company's...

  • Customer Support

    1 week ago


    Puchong New Village, Malaysia vivo Malaysia Full time

    vivo Malaysia is hiring Customer Support (Live Chat) Responsibilities: Handle customer inquiries through the official website's live chat channel. Provide accurate and timely responses to customer questions and issues. Resolve customer concerns and complaints effectively, ensuring high levels of customer satisfaction. Document and track customer interactions...


  • Puchong New Village, Malaysia THRONE CONSULTING ENTERPRISE Full time

    Responsibilities: Conduct product demonstrations or presentations to showcase features and benefits, persuading prospects to make purchasing decisions. Close sales deals and achieve sales targets set by management. Build and maintain strong relationships with existing customers, understanding their needs and preferences. Address customer concerns or...


  • Puchong New Village, Malaysia Esyms Sdn Bhd Full time

    Join us to be part of a dynamic team of the Malaysia's leading online pharmacy company Jom sertai kami sekarang Full time role with attractive remuneration, EPF, EIS & Socso Annual appraisal & career progression path Training provided, fresh graduates are welcomedWe are currently seeking a Customer Support Specialist who is fluent in Malay, English, and...


  • Puchong New Village, Malaysia Six Degree Consulting Full time

    Location : Masai, JohorRemuneration : Starting pay from RM2,800, pays up to RM3,300About your new employer:As part of the Japan's Largest Financial Group, our client offers a diversified leasing and financial services, mainly Credits and Asset Finance, to businesses in Malaysia.Your New Roles & Responsibilities: Support the credit & marketing team to process...


  • Puchong New Village, Malaysia Bright People Solutions Full time

    Our client is one of the well-known wellness aesthetic clinics in beauty industry with vast expansion in Klang Valley and throughout Malaysia. Currently looking for professional IT Executive in supporting daily operations.Responsibilities: Track and monitor problems to ensure a timely resolution. Assist in documentation of work processes, system workflow and...


  • Puchong New Village, Malaysia SOURCEBYNET (MALAYSIA) SDN BHD Full time

    This role is required to provide customer care, order processing and proper order management in ensuring all order details are accurate, updated and communicated key stakeholders timely.Responsibilities: Assisting in all aspects of order processes, documentations and administrative supports Update shipment status and notify sales/customers of any change in...


  • Puchong New Village, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; Opening and maintaining customer accounts for all products & services; Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP); Provide aftersales customer service and public relations support; Support branch operations and administration...


  • Puchong New Village, Malaysia Red Contact Sdn Bhd Full time

    Responsible to handle inbound calls and assist with customers' inquiries and feedback pertaining to the company products and services. Provide accurate and understandable information to all customers and support partners. Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level. Ensure all follow ups are done in a...


  • Puchong New Village, Malaysia OSAKA HARDWARE SDN BHD Full time

    Handle customer enquiries, raise sales quotations, and follow up on sales order status, delivery arrangements, and other requirements. Assist sales executives with tender and proposal material. Respond to customer's queries & feedback promptly and professionally. Creating & updating customer records account. Provide any administrative support to the Sales...

  • IT Support

    1 week ago


    Puchong New Village, Malaysia ProppyApp Sdn Bhd Full time

    To maintain and ensure system security Perform IT preventative maintenanceJob Requirement Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows OS environments. Good understanding of computer systems, mobile devices and other tech products. Attention to detail and good problemsolving skills. Practical knowledge of the...


  • Puchong New Village, Malaysia Mo Sheh (M) Sdn Bhd Full time

    Key Roles & Responsibilities First point of contact for all employees in the company. Other issues involving network, server or telephony services should be escalated to Level 2 & 3 using the tools which will be provided by the company Logging and process request/escalation tickets using the ticketing system provided by the company Support and problemsolving...


  • Puchong New Village, Malaysia HT Group Sdn Bhd Full time

    Responsibilities: Deal directly with customers or sales person either by telephone, electronically of face to face. Respond promptly to customer inquiries, handles and resolve customer complaints. Manage customer account, keep record of customer interactions and transactions. Providing sales and administrative support involving efficient handling of top and...


  • Puchong New Village, Malaysia CC COMPANY Full time

    OPEN FOR FRESH GRADUATEWORKING HOUR :ROTATIONAL SHIFT (6AM - 6PM | 6PM - 6AM)JOB DETAILS:Handle incoming call from customer regarding their inquires (support electronic news system, google calendar, google product solution)Provide good customer experience toward customersDetermine the best solution based on the issue and details provided by customers.Direct...


  • Puchong New Village, Malaysia Sky Vision Media Sdn Bhd Full time

    Many customer service officers work traditional office hours, but there are a select few who work for employers that provide around-the-clock customer support. In these cases, employees may work second or third shifts.This is an entry-level position that doesn't typically require any formal education but ADVANTAGES for those who has any tertiary...

  • IT Helpdesk Support

    1 week ago


    Puchong New Village, Malaysia Smartrend Recruitment & Consultancy Full time

    Overview: Provide technical assistance and support to endusers within an organization. Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users.Key Responsibilities: Performing remote troubleshooting through diagnostic techniques and relevant questions. Determining the best solution...


  • Puchong New Village, Malaysia Certo Solutions Sdn Bhd Full time

    Job Description 1. Develop and maintain relationships with new and existing clients 2. Promote and sell Certo Solutions products and services to potential clients 3. Achieve sales targets and meet company objectives 4. Prepare and deliver sales presentations and proposals 5. Conduct market research and identify potential customers and opportunities 6....


  • Puchong New Village, Malaysia NCT ALLIANCE BERHAD Full time

    Key Responsibilities:CRM Strategy Implementation: Assist in the development and execution of the organization's CRM strategy. Implement initiatives to improve customer satisfaction, retention, and engagement.Data Management: Maintain accurate and uptodate customer data within the CRM system. Ensure data integrity, consistency, and compliance with data...


  • Puchong New Village, Malaysia EMPIRE SUSHI SDN. BHD. Full time

    SUMMARY OF POSITION:You will assist to liaise with operations personnel and support the operations regularly by providing IT support and inventory management.You will plan an important role to:Assist in monitoring the outlet's operations status and provide recommendations or solutions, including operation workflow to improve and support the operations...


  • Puchong New Village, Malaysia FINTOS VENTURE GROUP SDN BHD Full time

    Job Highlights Opportunity for promotion Decent Salary Package (Commission provided) Work Life Balance Culture (Mon Fri) Convenient Location-Walking Distance to MRT (PFCC Puchong)Job Position:The Employee shall faithfully and diligently serve the Company, carry out the duties and responsibilities applicable to the position, acquired to achieve the KPI...