Customer Onboarding Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full time
At SiteMinder we believe the individual contributions of our employees are what drive our success.

That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.

Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.

It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do

We're people who love technology but know that hoteliers just want things to be simple.

So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.


  • We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
  • And today, we're the world's leading open hotel commerce platform, supporting 34,000 hotels in 150 countries with over 100 million reservations processed by SiteMinder's technology every year.
About the Customer Onboarding Specialist - Mandarin & Cantonese role...


As our Customer Onboarding Specialist, you be providing software training to our Mandarin & Cantonese speaking customers via video where you'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.


We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.


All we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we can't train).

What you'll do

  • Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
  • Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype
  • Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
  • Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
What you have

  • You will have sound written and verbal communication skills in Mandarin and Cantonese with a positive and engaging phone manner
  • You will have proven customer service experience with a passion for providing a premium customer experience
  • You are tech savvy with a sound knowledge of all things technology
  • You have worked towards targets and are goal oriented but always thinking about the customer experience
  • Experience in the hotel industry or in a SaaS company is a plus
Our Perks & Benefits

  • Equity packages for you to be a part of the SiteMinder journey
  • Remote working model
  • Mental health and wellbeing initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement


Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.


  • When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
LI-Remote
  • Onboarding Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia menumiz Full time

    Company Descriptionmenumiz delivers Hospitality Management Solutions on Cloud. Our SaaS platform, which comprises a restaurant management app and electronic Point of Sales (POS) system, harnesses the power of mobile to speed up restaurant services. From digital menu, taking self-service orders, sending kitchen instructions to accepting payments and more....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Client Onboarding SpecialistWhat can you expect? Be a part of a regional operational shared service center Interact diverse colleagues and stakeholders from various line of business within MMCWhat is in it for you? Career Development and Training Opportunities Explore opportunities to work on regional and global projects Conducive Smart Office work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axpara Full time

    The Specialist ("Specialist") is a key commercial position that is dedicated to delivering Mesh Bio's healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers' needs.Responsibilities and Duties Documenting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time

    Be the Sales Team's Secret Weapon at a Global Luxury Fitness Tech Do you thrive on helping others achieve their fitness goals?A Global Luxury Fitness Tech Company on a mission to empower people to live healthier lives - We're looking for a passionate and results-oriented individual to join our team as a Customer Success Specialist.In this role, you'll bridge...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    MYS CTSM KL Regional Onboarding Manager Cash APACThe role is part of the TTS Client Onboarding Team, which is responsible for coordinating client onboarding activities, including all account openings/maintenance, KYC, technical integration and onboarding of all Cash Management products across the Citi Treasury and Trade product suite.Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ria Financial Services Full time

    Agent Onboarding AnalystResponsibilitiesResponsibilities:Undertaking the CDD process for new and existing clients in accordance with the relevant laws andregulations of the Bank Negara Malaysia and IME's internal guidance, policies, processes & procedures.Perform Due Diligence assessments for corporate customer, merchants, and agents, as well as reviewing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wonders Full time

    About us:Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Airwallex Full time

    If you're excited to do the most ambitious work of your career and change the way money moves around the world - join usResponsibilities:KYC Screening: Conduct Know Your Customer screenings on customers, ensuring compliance with Australian KYC regulations particularly for complex cases. This involves verifying the identity of customers and assessing their...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ria Full time

    Responsibilities:Undertaking the CDD process for new and existing clients in accordance with the relevant laws andregulations of the Bank Negara Malaysia and IME's internal guidance, policies, processes & procedures.Perform Due Diligence assessments for corporate customer, merchants, and agents, as well as reviewing all relevant incorporations documentations...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DCatalyzer Sdn Bhd Full time

    Job Details:Contract Duration - 12 monthsWorking Hours - 12pm to 9pmWorking Days - Sunday to ThursdayLocation - Jalan Ampang, Near KLCC The Onboarding Support Specialist continuously improves the new hire experience from prehire through the first 60 days of employment. This role directly reports to the Onboarding Team Lead.Qualification: 12 years of...

  • Kyc Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Job Descriptions: Complete comprehensive reviews of incoming customer onboarding cases Reviewing KYC documents obtained from the customer, utilizing our validation tools and reputable sources to verify the AML documentation. Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete per our AML policies...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Spark Hunts Resources Full time

    Specialist, Customer Due Diligence Operations (CDD)Job Descriptions: Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation. Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Spark Hunts Resources Full time

    Specialist, Customer Due Diligence OperationsJob Descriptions: Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation. Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures....

  • Onboarding Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BigPay Full time

    _Join the BigPay Team Levelling up people's life, one transaction at a time._What we do, and why we do itThe banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    We're currently looking for a high caliber professional to join our team as Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboard Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Britishpedia Media Group Sdn. Full time

    Title: Customer Care SpecialistCompany:Britishpedia Media Group Sdn. Bhd.Employment Type: Full-timeBasic Salary: RM RM 2800Location: Kuala LumpurAbout the Company:At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across...