Business Operations Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems Full time

Who You'll Work With


The Business Operations Lead for the APJC Systems Engineering team is a key role within the Senior Leadership Team with significant visibility and influence over the business.

We are looking for propelling the group to its next phase of growth.

You will partner with the APJC Systems Engineering and Sales Leadership Team and the broader functional teams to prioritize, plan and operationalize key business strategies.

You will identify and evaluate critical strategic operation priorities and drive operational excellence.

What You'll Do
You will play a critical role to run and transform the business, including:

  • Own and drive key business processes such as planning, annual plans, new-year readiness, quarterly business outlooks, monthly and weekly operating cadences including managing inputs/outputs for review meetings and communication to all stakeholders
  • Design, own, drive, innovate strategic initiatives as program owner to enable the APJC Systems Engineering function achieving desired business outcomes e.g. infrastructure modernization program
  • Drive field enablement for the SE organization (Masterclass, leadership program, professional skill etc.)
  • Maintain and enhance the design and content of existing SE portal
  • Develop insight from SE Productivity metrics analysis & reporting (Tableau & SFDC) and work with APJC SE teams to drive productivityenhancing programs (dCloud, GFEP, GVE, Click2Expert, SFDC etc.)
  • Orchestrate the formation of the team's strategic operation priorities, accelerate operational excellence and partner with APJC and WW functions to ensure alignment
  • Work closely with Finance, P&C and other teams to ensure agility in the execution

Who You Are

  • Excellent in MS Office Skills particularly Excel & Powerpoint
  • Strong analytical skills, highly organized with strong attention to detail
  • Ability to transition from critical thinking to handling and solving tactical issues
  • Strong communication skill, ability to engage with senior leadership team
  • Strong project management and collaboration skills, active listener with ability to influence cross functional teams
  • Enjoys working in a fastpaced changing environment, flexible and resilient
  • Ability to balance tactical needs along with implementing long term strategic or continuous improvement efforts
  • Some travel is required and needs to work outside of traditional business hours

Why Cisco


WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (38 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take.

We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.

Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

U.S. employees have

access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sale

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