Business operations

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

Job Opening:
Business Operations & Customer Support Manager (MNC Health & Wellness Company)
An MNC Health & Wellness Company is looking to hire a Business Operations & Customer Support Manager to lead the Customer Support Team at the Kuala Lumpur office.

Key Responsibilities:

- Over 8 years of experience in Business Operations, Customer Support, or Continuous Improvement across regional countries
- Enhancing daily operations by monitoring ticket system performance and addressing issues
- Collaborating with the team to develop operational strategies, evaluate results, and ensure high customer satisfaction
- Analyzing data to identify common issues and process improvements
- Coordinating with regional stakeholders for project support and incident resolutions
- Providing leadership in adopting best practices for customer satisfaction
- Strong communication, leadership, and stakeholder management skills

If you are interested, please send your CV for a confidential discussion.

Only shortlisted candidates will be contacted.

Requirements:
  • - Minimum 5 years of relevant work experience with at least 1 year in a managerial role
  • - 3 years of audit experience is a plus
  • - Knowledge of IFRS or MFRS
  • - Preferably with financial management and group consolidation experience
  • - Excellent verbal and written communication skills
  • - Ability to work under tight deadlines with a sense of urgency
  • - Proficiency in Excel and Microsoft Office applications
  • - Experience in Microsoft Dynamics GP is an advantage
  • - Proficient in English and Bahasa Malaysia


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