Order Management Specialist

2 weeks ago


Simpang Empat, Perak, Malaysia Abhidi Solution Full time

Job Title:
Customer Sales Operations Specialist (Mandarin speaker) / Order management role

Experience range: - 5 years

Work location:
Client location at Seberang Perai Selatan, Bandar Cassia, Pulau Pinang

Work mode :
Full time office mode

Working hours:
Normal office hours / Monday to Friday

Type of Hiring :
Permanent

Job description:


As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships.

It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Company's best interest.

In Order Management Organization, we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues.

This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for customers.

As a Customer Sales Operations Specialist, you will achieve this by continually striving towards our Global Order Management Organization's Mission; "Enable company to be the top supplier for our customers by effectively orchestrating customer communication and orders from inception to fulfillment and managing the people, processes and data connected to the order as it moves throughout the lifecycle".

Responsibilities and Tasks

Key Responsibilities:
(Customer Service/Order management)

  • Sox compliant order entry and management of orders.
  • Day to day management of customers' accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
  • Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
  • Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.
  • Collaborate closely with internal partners for operational efficiency.
  • Focal point for customer related operational issues /escalations.
  • Identify and strive for continuous improvement including the establishment of global best practices for customer support.
  • Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers' products and market to better serve customers' needs and to represent Customer at company.

Qualifications:

  • Strong communication and interpersonal skills.
  • Energetic team player with a demonstrated drive for high performance.
  • Adaptability to change in a highly dynamic/challenging work environment.
  • Strong organizational skills, ability to prioritize, multitask and manage your own time.
  • Selfmotivated, driven, dedicated, and willing to learn with a desire to succeed.
  • Excellent problem solving skills.
  • Ability to communicate fluently in English, Chinese speaking is a must, additional language of Japanese are considered an asset.
  • Knowledge on basic to intermediate Supply chain is desired.
  • Adopt a flexible approach to increase and maintain the quality of service.
  • Basic finance and accounting knowledge is desired.

Job Types:
Full-time, Permanent

Pay:
From RM5,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday


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