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Executive Channel Development

3 months ago

Subang Jaya, Selangor, Malaysia DKSH Full time

Location:

Petaling Jaya, MY, MY
Job Function:Sales
Requisition Number:151835
Description:

Job summary:

  • Take lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers.
  • Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account Management teams to speed up resolution of disputes

General responsibilities:

  • 1) Improving service levels to top 10 customers Review and address issues on service level performance
  • Regular service level meetings with key customers (for Synergize and Full Service clients including 4PL & Exclusive to drive service level improvement.
  • Conducting Business Review with Key 13 Customers.
  • 2) Single point of contact for Exclusive team (full service, 4PL) on major matters relating to key customer as the goto person by Exclusive 1 and Exclusive 2 teams on challenges faced when dealing with customers Work with NCAMs and GCAM to resolve major issues / disputes with key customers.
  • Coordinate annual TT reconciliation from E1 and E2 teams.
  • 3) Trading terms convergence point and yearly reconciliation Vetting through all trading terms to ensure DKSH is protected, and it is consistent with DKSH umbrella/group terms.
  • Repository for all trading terms
  • Being the champion for yearly trading terms reconciliation process
  • Work closely with the crossfunctional teams (e.g., CAM teams, Client Management team and Supply Chain Management) to ensure efficient and effective execution.

Functional skills and knowledge:

  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
  • Proven customer development/account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
  • Demonstrate advanced research and analytical skills.
  • Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
  • Demonstrate fluency in English, both written and spoken.
  • Ability to multitask and communicate clear and concisely.
  • Agile in implement fastpaced online environment onto DKSH
  • Demonstrate ability to work and collaborate in team setting.
  • Proactive, responsible, organized and able to work independently.
  • Good level of computer literacy

Education:

  • Bachelor's degree in business/Marketing or related field

Work experience:

  • Minimum one to two years' experience in a similar role #LI-MY1