![Freight Mark Trans Network Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Responsibilities:
- Order Processing: Facilitate the processing of crossborder orders, including order placement, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfilment while adhering to company policies and procedures.
- Documentation and Compliance: Ensure compliance with crossborder regulations, customs requirements, and documentation procedures for shipments between Malaysia, Thailand and Singapore. Assist customers in understanding and completing necessary documentation for smooth crossborder transactions.
- Problem Resolution: Investigate and resolve customer issues related to shipping delays, customs clearance, product inquiries, and other concerns. Collaborate with internal teams and external partners to resolve complex issues and ensure customer satisfaction.
- Industry Knowledge: Develop a comprehensive understanding of the company's products, services, and crossborder logistics processes. Provide product recommendations, guidance, and information to customers to enhance their shopping experience.
- Communication: Maintain clear and professional communication with customers, internal teams, and crossborder partners. Keep customers informed about order status, shipping updates, and any relevant changes or disruptions in crossborder operations.
- Continuous Improvement: Identify opportunities for process improvement, efficiency enhancements, and service optimization in crossborder customer service operations. Collaborate with team members and management to implement solutions and initiatives aimed at enhancing the overall customer experience.
- Responsible for regularly updating reports containing key performance indicators (KPIs) and ensuring their timely delivery to customers. This involves compiling relevant data, analysing performance metrics, and presenting insights to stakeholders to facilitate informed decisionmaking and enhance customer satisfaction.
Skills:
- At least 1 years working experience in the relevant Industry.
- Previous experience in customer service, preferably in a crossborder or international setting.
Certifications:
- Minimum Diploma / Bachelor's degree or equivalent practical experience.
Working location:
(will swift to bukit raja on Sept 2024)
Pay:
RM1, RM1,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
-
Customer Service Executive
4 weeks ago
Bukit Raja, Malaysia Freight Mark Trans Network Sdn Bhd Full time**Responsibilities**: - Order Processing: Facilitate the processing of cross-border orders, including order placement, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfilment while adhering to company policies and procedures. - Documentation and Compliance: Ensure compliance with cross-border regulations, customs...
-
Customer Service Executive
2 weeks ago
Bukit Raja, Malaysia CJ Century Logistics Sdn Bhd Full time_Job responsibilities: -_General Description:Interact with customers to provide and process information in response to inquiries, concern and requests about products and services.Duties and Responsibilities: To ensure Customers satisfaction is at its hgihest while managing and tracking KPI's. Troubles shoot and track job progress from beginning until the...
-
Customer Service Officer
3 weeks ago
Bukit Raja, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time**Decision accountabilities** - Responsible for updating stores on time and accurately. This is not only for the original ETA of truck arrival but on all subsequent revised ETA’s if trucks are delayed for any reasons. - Follow up and work with the JMS Team in transport to get the latest update on truck statuses and dive in to check independently if...
-
Customer Service
2 weeks ago
Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full timeCustomer Service ExecutiveXiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low YatRESPONSIBILITY: Handle customer service onsite Resolve customer problem and issue Do admin and any related taskREQUIREMENT: Minimum SPM Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and...
-
Customer Service
3 weeks ago
Bukit Raja, Malaysia Agensi pekerjaan ns shue sdn bhd Full timeJOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...
-
Customer Service
3 weeks ago
Bukit Raja, Malaysia Agensi pekerjaan ns shue sdn bhd Full timeJOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...
-
Operation Customer Services
1 week ago
Bukit Raja, Malaysia GMAX LOGISTICS (M) SDN BHD Full timeAssist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the...
-
Customer Services
2 weeks ago
Bukit Raja, Malaysia Lifework HR Services Sdn Bhd Full timeCustomer Service:Job scope: To deliver excellent CS and manage the needs of Shopee's customer (through live chats) Liaise with other departments as required to resolve user issues Professionally handle the high volume of inquiries from customer Able to speak and write in English fluently- Working days:5 days a week, 2 day off (1 weekend and 1 weekday)-...
-
Customer Service Executive
3 weeks ago
Bukit Bintang, Malaysia One Republic Service SDN.BHD Full time**Customer Service Representative** **Xiaomi Authorized Service Center, Melaka** **(One Service Republic SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and holidays - Ability...
-
Customer Service Executive
1 week ago
Bukit Bintang, Malaysia One Republic Service SDN.BHD Full time**Customer Service Representative** **Xiaomi Authorized Service Center, Melaka** **(One Service Republic SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and holidays - Ability...
-
Customer Service
1 week ago
Bukit Raja, Malaysia Singa Gemini (m) sdn bhd Full timeAre you looking for an opportunity to work in the supply chain? If so, we may be the place for you! We provide integrated, thorough, and high quality logistic solutions to our clienteles in this fast-paced environment. Customer engagement and satisfaction is key to our success. We are looking for talents who are hungry to learn new things, passionate in...
-
Customer Service Executive
3 weeks ago
Bukit Raja, Malaysia Freight Mark Trans Network Sdn Bhd Full time**Responsibilities**: - Order Processing: Facilitate the processing of cross-border orders, including order placement, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfilment while adhering to company policies and procedures. - Documentation and Compliance: Ensure compliance with cross-border regulations, customs...
-
Customer Service Officer
2 weeks ago
Bukit Raja, Malaysia Intelek Talent Solutions Sdn Bhd Full timePosition:Customer Service Officer - OperationsTenure:5 Months ContractSalary: RM RM 1800 (Basic) + RM 100 (Shift Allowance) + OvertimeWorking Location:Bukit Raja, Klang, SelangorJob Descriptions: Responsible for updating stores on time and accurately. Follow up and work with the JMS Team in transport to get the latest update on truck statuses. Responsible...
-
Customer Service
4 weeks ago
Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time**Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...
-
Customer Service
4 weeks ago
Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time**Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...
-
Customer Service
4 weeks ago
Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time**Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...
-
Customer Service Assistant
2 weeks ago
Bukit Raja, Malaysia Blue M Services Sdn Bhd Full timeScope of Task: 1. To deliver excellent customer service and manage the needs of online customers (through live chat).Liaise with other departments as required to resolve user issues.Able to handle high volume of inquiries from customer.Able to Speak and write in English fluently.Provide responses and advisory to customers /sellers.Ensure that all actions...
-
Customer Service Officer
1 week ago
Bukit Raja, Malaysia Intelek Talent Solutions Sdn Bhd Full time**Position**:Customer Service Officer - Operations **Tenure**:5 Months Contract **Salary**: RM 1500 - RM 1800 (Basic) + RM 100 (Shift Allowance) + Overtime **Working Location**:Bukit Raja, Klang, Selangor **Job Descriptions**: - Responsible for updating stores on time and accurately. - Follow up and work with the JMS Team in transport to get the latest...
-
Customer Service Executive
2 weeks ago
Bukit Raja, Malaysia CJ Century Logistics Sdn Bhd Full time_**Job responsibilities: -**_ **General Description**: Interact with customers to provide and process information in response to inquiries, concern and requests about products and services. **Duties and Responsibilities**: - To ensure Customers satisfaction is at its hgihest while managing and tracking KPI's. - Troubles shoot and track job progress from...
-
Customer Service Assistant
4 weeks ago
Bukit Raja, Malaysia Blue M Services Sdn Bhd Full timeScope of Task: - 1. To deliver excellent customer service and manage the needs of online customers (through live chat). 2. Liaise with other departments as required to resolve user issues. 3. Able to handle high volume of inquiries from customer. 4. Able to Speak and write in English fluently. 6. Provide responses and advisory to customers /sellers. 7....