Customer Service Officer

2 weeks ago


Bukit Raja, Malaysia Intelek Talent Solutions Sdn Bhd Full time

Position:
Customer Service Officer - Operations

Tenure:5 Months Contract

Salary:
RM RM 1800 (Basic) + RM 100 (Shift Allowance) + Overtime

Working Location:
Bukit Raja, Klang, Selangor

Job Descriptions:

  • Responsible for updating stores on time and accurately.
  • Follow up and work with the JMS Team in transport to get the latest update on truck statuses.
  • Responsible for timely and accurate responses to store inquiries/feedback.
  • Continuous improvement through KPIs tracking and effective reporting.
  • Attend to calls and respond immediately or follow up to ensure closure to all inquiries.
  • Responsible for communicating clearly with internal and external customers.
  • Keep the manager informed about progress/problems.
  • Express opinions in a professional manner.
  • Display an approachable and sincere demeanor.
  • Responsible for preparing training material for the team (if necessary).
  • Adhoc duties as assigned by the manager.

Job Requirements:

  • Diploma in Customer Service or any equivalent.
  • 2 Years experience in customer service is required.
  • Possess good communication skills in both Bahasa Melayu and English.
  • Good working attitude, willing to learn and take on challenges.

Tag:
nsat/plp/


Job Types:
Full-time, Contract

Salary:
RM1, RM1,900.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Customer Care Specialist: 1 year (required)

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