Technical Support

1 week ago


Puchong New Village, Malaysia BTC Recruitment Malaysia Full time
To understand overall technical support ticketing process and procedure.

  • Complete technical tasks and assignment according to ticketing system.
  • Track ticket status and make sure no missing SLA (service level agreement) complaints.
  • To prepare daily and detailed technical support reports to customers.
  • Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
  • Capable of performing technical fault findings.
  • Able to contribute to root cause analysis, rectification process and solutions.
  • To standby for ad hoc technical support on a rotation basis.
  • Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
  • Perform schedule preventive maintenance service.
  • Complete schedule preventive maintenance checklist and report in a timely manner.
  • Complete any other tasks as assigned by the superior.

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Diploma/Advanced Diploma (required)


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