Customer Service Officer

1 week ago


Damansara Utama, Malaysia DTL Malaysia Sdn. Bhd. (realme) Full time
Customer Service Officer

Location:
Uptown 2, Damansara Utama

Working Hours: 9am - 6pm

Working Days: 5 days in a week

Salary Range:
RM RM 4000

Responsibilities

  • Attend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
  • To provide technical troubleshooting support to customers on product issues in an effective and efficient manner.
  • Addressing disciplinary and performance problems according to company policy.
  • Managing case escalations by assisting team members with more complex enquiries and complaints in accordance with department set procedures in handling customers.
  • Provides continual evaluation of processes and procedures to improve area operations, efficiency, and service to both internal and external customers.
  • Responsible for report preparation and presentation, analyses information relating to the work and performance as required.
  • Undertake other duties assigned by management as and when required (special projects pertaining to the customer service department, etc).
  • Must demonstrate a high degree of integrity, confidentiality, and always maintain confidentiality of customer information.

Requirements:

  • Minimum of 1 year experience as a Customer Service / Call Center for a group of Customer Service Associates.
  • Coaching and people-development skills through call listening, quality feedback.
  • Ability to deal with demanding customers and escalations.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and ability to work in a pressured environment.
  • Able to work on public holidays and weekends.

Benefits

  • 13th Month Salary
  • Medical Benefits & Medical Claim
  • EPF/SOCSO/EIS contribution
  • Staff Price Purchase
  • Training will be provided

Pay:
RM3, RM4,000.00 per month

Supplemental pay types:

  • 13th month salary

Education:

  • STM/STPM (preferred)

Experience:

Call Centre: 1 year (preferred)

Language:

  • Mandarin (preferred)


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