![DTL Malaysia Sdn. Bhd. (realme)](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
1 week ago
Location:
Uptown 2, Damansara Utama
Working Hours: 9am - 6pm
Working Days: 5 days in a week
Salary Range:
RM RM 4000
Responsibilities
- Attend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To provide technical troubleshooting support to customers on product issues in an effective and efficient manner.
- Addressing disciplinary and performance problems according to company policy.
- Managing case escalations by assisting team members with more complex enquiries and complaints in accordance with department set procedures in handling customers.
- Provides continual evaluation of processes and procedures to improve area operations, efficiency, and service to both internal and external customers.
- Responsible for report preparation and presentation, analyses information relating to the work and performance as required.
- Undertake other duties assigned by management as and when required (special projects pertaining to the customer service department, etc).
- Must demonstrate a high degree of integrity, confidentiality, and always maintain confidentiality of customer information.
Requirements:
- Minimum of 1 year experience as a Customer Service / Call Center for a group of Customer Service Associates.
- Coaching and people-development skills through call listening, quality feedback.
- Ability to deal with demanding customers and escalations.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and ability to work in a pressured environment.
- Able to work on public holidays and weekends.
Benefits
- 13th Month Salary
- Medical Benefits & Medical Claim
- EPF/SOCSO/EIS contribution
- Staff Price Purchase
- Training will be provided
Pay:
RM3, RM4,000.00 per month
Supplemental pay types:
- 13th month salary
Education:
- STM/STPM (preferred)
Experience:
Call Centre: 1 year (preferred)
Language:
- Mandarin (preferred)
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