Training Executive

2 weeks ago

Shah Alam, Selangor, Malaysia Gigi Coffee Sdn Bhd Full time

Responsibilities:

  • Provide guidance and training to service crews with the goals of providing excellent customer service, offer quality products and maintain a superior brand image.
  • Develop training materials, including presentations, manuals, and videos to facilitate effective learning and knowledge retention
  • Conduct training sessions, workshops, and seminars for employees at different levels, ensuring that the training methods and materials are engaging and effective
  • Implement any projects or activities to support the development and enhancement of new and existing training programs
  • Assist in identifying the training needs and measure effectiveness training through through evaluations, surveys, and discussions with managers and employees
  • Plan and execute an audit for every outlet about Standard Operation Procedure provided by HQ. Communicate audit results and recommendations to outlet leaders, operation management and top management for improvement
  • Monitor and ensure all training materials and standards are up to date
  • Research and revise Standard Operating Procedure (SOP) to simplify and smoothen the process in each outlet
  • Ensure that outlets are following the Standard Operating Procedures, to maintain product quality, and the customer services comply to the brand's requirements
  • Coordinate with different departments and managers to understand their training needs and align training initiatives with the overall organizational goals
  • Properly file all training records/ documents, update and maintain the data into the system
  • Generate accurate monthly reports accordingly
  • Integrate, negotiate and liaise directly with the external training providers for training programmes whenever required
  • Performs other related duties/ tasks as assigned by superior/ management

Requirements:

  • Must possess at least a Diploma/ Degree in Food Technology or other related disciplines
  • Minimum 1 year of work experience in the related field
  • Excellent organizational, presentation, communication, problemsolving, interpersonal, and timemanagement skills
  • A valuable team player and able to work independently
  • Excellent knowledge of various training functions & development etc.
  • Good understanding of F&B industry especially coffee industry
  • Proficient in MS Office, Excel, Power Point, and any LMS tools
  • Additional Trainer education and certification will be a plus
  • Computer literate with good command of both written and spoken English and Malay
  • Confident, proactive, able to work under pressure and meet tight deadlines
  • Possess own transport and willing to travel

Job Types:
Full-time, Permanent

Salary:
RM3, RM3,800.00 per month

Schedule:

  • Monday to Friday

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