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Customer Service Officer
2 weeks ago
- Regular Hours
Monday
- Friday
- Business Area
Community Banking
- Location
Malaysia
- Perak
- Description
Primary Objective:
- Ensure and provide quality customer service standards
- Sales Referral identify existing and prospective customers' financial needs and refer them to sales personnel
- To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
- To assist in tracking branch sales and up keep of sales records and other records/reports
Key Responsibilities:
Customer Service
- Deliver quality customer experience
- Identify sales opportunities for referral and cross selling
Branch Operation
- Ensure Bank's policies, procedures & guidelines are complied with
- Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
- Checking and monitoring of monetary transactions and inquiry / maintenance activities
- Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
- Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
- Other duties arranged by ABM/BM relevant to branch operations from time to time
- Requirements
Requirements:
Bachelor Degree - Any related field(s).
Minimum 3 years in sales, customer service and branch operation experience
Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
- Pleasant personality with good analytical, communication and interpersonal skills
- Able to work independently with minimum supervision
- Independent and mature character who is proficient in prioritizing needs based on urgency
- Resistant to stress and able to work under pressure
- Benefits
- Friday
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