Customer Service Officer

2 weeks ago


Ipoh, Perak, Malaysia RHB Banking Group Full time
Working Hour

  • Regular Hours


Monday
  • Friday
  • Business Area


Community Banking
  • Location


Malaysia
  • Perak
  • Description

Primary Objective:

  • Ensure and provide quality customer service standards
  • Sales Referral identify existing and prospective customers' financial needs and refer them to sales personnel
  • To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
  • To assist in tracking branch sales and up keep of sales records and other records/reports

Key Responsibilities:

Customer Service

  • Deliver quality customer experience
  • Identify sales opportunities for referral and cross selling

Branch Operation

  • Ensure Bank's policies, procedures & guidelines are complied with
  • Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
  • Checking and monitoring of monetary transactions and inquiry / maintenance activities
  • Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
  • Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
  • Other duties arranged by ABM/BM relevant to branch operations from time to time
  • Requirements

Requirements:

Bachelor Degree - Any related field(s).

Minimum 3 years in sales, customer service and branch operation experience
Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service

  • Pleasant personality with good analytical, communication and interpersonal skills
  • Able to work independently with minimum supervision
  • Independent and mature character who is proficient in prioritizing needs based on urgency
  • Resistant to stress and able to work under pressure
  • Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays
  • Friday
s, Casual Business Wear, Performance Based Rewards

  • Ipoh, Perak, Malaysia RE2 International Computer School Full time

    Customer Service Officer (RM Responsibilities: The incumbent will be responsible for managing the front desk and providing customer service within the school. This includes the prompt and accurate routing of telephone calls, as well as disseminating information to students, parents, and staff members. Additionally, the incumbent is expected to assist with...


  • Ipoh, Perak, Malaysia TIME's Group Full time

    Location: Greentown Business Centre, Ipoh Job Requirements: Possess at least SPM/ Diploma/ Advanced/ Higher/ Graduate Diploma At least 1 Year of working experience in any field. Fresh graduates are encouraged to apply Self-driven individual with a positive attitude Customer-oriented with good interpersonal and communication skills (oral and written)Highly...


  • Ipoh, Perak, Malaysia Micro Precision Calibration Full time

    Ability to work over-time, preferably possess own vehiclesJob Descriptions:The position of Malaysia Customer Service Officer includes the following responsibilities:Works efficiently and enthusiastically on assignments and goal attainment. Attend and actively participate in Management Meetings for the customer service group. Takes responsibility for assigned...


  • Ipoh, Perak, Malaysia KY AIRCONDITIONING & ELECTRICAL SERVICES Full time

    As a Full-Time Customer Service Officer, you will be the first point of contact for our clients and visitors. Your role will be pivotal in ensuring that our front desk operations run smoothly, and you will play a crucial role in managing various administrative tasks.Key Responsibilities: Greet and assist walkin customers, ensuring a welcoming and...


  • Ipoh, Perak, Malaysia KY AIRCONDITIONING & ELECTRICAL SERVICES Full time

    As a Full-Time Customer Service Officer, you will be the first point of contact for our clients and visitors. Your role will be pivotal in ensuring that our front desk operations run smoothly, and you will play a crucial role in managing various administrative tasks.Key Responsibilities: Greet and assist walkin customers, ensuring a welcoming and...


  • Ipoh, Perak, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    About the CompanyA well-established Japanese Manufacturer for healthcare / supplement / skin care products.Roles & Responsiblities Daily face to face interaction with customer at the counter Respond to customer inquiries, handle and resolve complaints Ensure profitable results in operating branch officeRequirements: Fresh graduates are welcome to apply...


  • Ipoh, Perak, Malaysia GENESIS MILLENIUM FALCON SDN BHD Full time

    Genesis Service Center (Mobile Service Center)Hiring -Customer Service cum Admin (Minimum 2 year experience in Service Center)Location: No 8A, Jalan Medan Ipoh 1D,Taman Ipoh Timur, 31400 Ipoh, PerakWorking Hour - 10am to 7pm (Monday to Friday)Off Day -Saturday, Sunday & Public HolidayJob Responsibilities (Multi-Task) Responsible for handling front office...


  • Ipoh, Perak, Malaysia Dimerco Express Malaysia Sdn Bhd Full time

    JOB PURPOSETo improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.JOB DESCRIPTIONS To handle costing and billing for shipments Prepare epayments and/or yellow vouchers for payments to the shipping liners/coloaders for D/O collection Resolve customers' queries by determining...


  • Ipoh, Perak, Malaysia Kinta Properties Holdings Full time

    Kinta Properties DevelopmentLocation:Bandar Baru Sri Klebang, IpohContract:PermanentClosing Date:On-goingKinta Properties is looking for a Customer Relationship Officer to work within its group's Sales and Projects Teams to build and maintain positive relationships will all customers.Job Highlights- Attractive staff benefits, ie. Dental, Medical, Insurance...

  • Customer Service

    2 weeks ago


    Ipoh, Perak, Malaysia Centre Side Express Sdn Bhd Full time

    Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific terms Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales target Generating sales leads, building sustainable relationships where necessary Actively participate in and drive...

  • Customer Service

    2 weeks ago


    Ipoh, Perak, Malaysia SIMANA NETWORK SDN BHD Full time

    We established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization.**BENEFITS: - * Travel opportunity (Domestic and...


  • Ipoh, Perak, Malaysia Arifaz Creative Sdn Bhd Full time

    Job Title:Customer Service cum Sales RepresentativeCompany: Arifaz Creative Sdn Bhd under HumairagiftLocation: Bandar Meru, IpohJob Type: Full-Time, Contract, InternshipResponsibilities:Sales and Upselling: Identify opportunities to upsell products and services to existing customers while assisting new customers in making informed purchase decisions. Utilize...


  • Ipoh, Perak, Malaysia KZ TRENDY SDN BHD Full time

    Job Description: Handling complicated customer cases, manager callback or crisis cases reported to high level Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end Handling cases back and forth between customers and customer service (CS) / between other...


  • Ipoh, Perak, Malaysia KZ TRENDY SDN BHD Full time

    Job Description: Handling complicated customer cases, manager callback or crisis cases reported to high level Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end Handling cases back and forth between customers and customer service (CS) / between other...


  • Ipoh, Perak, Malaysia TWY Search International Sdn Bhd Full time

    BENEFITS:- Multinational Company:- Full Time Position:- Monday to Friday (10.30am to 7.30pm):- 10 Minutes Walking Distance from LRT Station (KL):- 1 Month Fixed Bonus:- Medical Benefits:- Training providedRESPONSIBILITIES: Provide service and support to all customers' inquiries and complaints:- Processing and handling customer order:- Administration and...


  • Ipoh, Perak, Malaysia The Perak Chinese Maternity Association Full time

    Perak community specialist hospital is a multi-disciplinary hospital for the community served by a team of dedicated specialist doctors and caring personnel. We continually strive to provide comprehensive ,efficient and effective services with the aim of delivering affordable quality care supported by modern technologies. We believe in continuous training...


  • Ipoh, Perak, Malaysia KZ TRENDY SDN BHD Full time

    Job Description: Handling complicated customer cases, manager callback or crisis cases reported to high level Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end Handling cases back and forth between customers and customer service (CS) / between other...


  • Ipoh, Perak, Malaysia Quest International University Full time

    Position: Career Services OfficerJob SummaryThis position is responsible for the administrative duties of the Career & Professional Development Centre (CPDC) such as facilitating students' internship placement, coordination of all training programmes prior to internship, organizing Industry Day and Career Events sessions, keeping of student placement...

  • Customer Service

    2 weeks ago


    Ipoh, Perak, Malaysia KIM HOUSE TILING & SANITARY SDN BHD Full time

    1. Handle customer feedbacks; provide necessary support in resolving the feedbacks by obtaining and evaluating relevant information.Prepare all necessary documentation for each sales transaction to ensure collection of cash and its accuracy.Prepare sales order to procurement department for order products.Require to attend walk in customer if needed.Require...

  • Customer Service

    2 weeks ago


    Ipoh, Perak, Malaysia SangSan Living Art Sdn Bhd Full time

    1. Handle customer feedbacks; provide necessary support in resolving the feedbacks by obtaining and evaluating relevant information.Prepare all necessary documentation for each sales transaction to ensure collection of cash and its accuracy.Prepare sales order to procurement department for order products.Require to attend walk in customer if needed.Require...