![KZ TRENDY SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Customer Service Ecommerce
2 weeks ago
Job Description:
- Handling complicated customer cases, manager callback or crisis cases reported to high level
- Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end
- Handling cases back and forth between customers and customer service (CS) / between other departments
- Provide an effective solution, do not let the case leading to the crisis
- Suggest improvements to the process or find mistakes, follow up closely these mistakes are coached and not repeated
- Maintain a balance between company policy and customer benefit in decision making
- Other tasks from superiors
Requirements:
- Good problemsolving, acumen to detect problems that may lead to a crisis, need a multiviews to come up with an appropriate solution
- Always willing to handle complicated cases, willing to handle and learn from it
- Positive thinking, stay strong in mind after handling crisis cases
- Have a good customer mindset, bring value to customers
- Responsible for following up the case to the end, enthusiastic, ready to work on duty (outside of working hours) because crisis cases can occur at any time of the day and need to be handled immediately to avoid great consequences later on
Salary:
RM1, RM2,000.00 per month
Benefits:
- Free parking
- Maternity leave
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Ipoh: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- Digital marketing: 1 year (required)
-
Customer Service Ecommerce
2 weeks ago
Ipoh, Perak, Malaysia KZ TRENDY SDN BHD Full timeJob Description: Handling complicated customer cases, manager callback or crisis cases reported to high level Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end Handling cases back and forth between customers and customer service (CS) / between other...
-
Customer Service Ecommerce
2 weeks ago
Ipoh, Perak, Malaysia KZ TRENDY SDN BHD Full timeJob Description: Handling complicated customer cases, manager callback or crisis cases reported to high level Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end Handling cases back and forth between customers and customer service (CS) / between other...
-
Customer Service Officer
2 weeks ago
Ipoh, Perak, Malaysia KY AIRCONDITIONING & ELECTRICAL SERVICES Full timeAs a Full-Time Customer Service Officer, you will be the first point of contact for our clients and visitors. Your role will be pivotal in ensuring that our front desk operations run smoothly, and you will play a crucial role in managing various administrative tasks.Key Responsibilities: Greet and assist walkin customers, ensuring a welcoming and...
-
Customer Service Admin Officer
2 weeks ago
Ipoh, Perak, Malaysia KY AIRCONDITIONING & ELECTRICAL SERVICES Full timeAs a Full-Time Customer Service Officer, you will be the first point of contact for our clients and visitors. Your role will be pivotal in ensuring that our front desk operations run smoothly, and you will play a crucial role in managing various administrative tasks.Key Responsibilities: Greet and assist walkin customers, ensuring a welcoming and...
-
Customer Service
2 weeks ago
Ipoh, Perak, Malaysia Centre Side Express Sdn Bhd Full timeDelivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific terms Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales target Generating sales leads, building sustainable relationships where necessary Actively participate in and drive...
-
Customer Servicer Admin
2 weeks ago
Ipoh, Perak, Malaysia GENESIS MILLENIUM FALCON SDN BHD Full timeGenesis Service Center (Mobile Service Center)Hiring -Customer Service cum Admin (Minimum 2 year experience in Service Center)Location: No 8A, Jalan Medan Ipoh 1D,Taman Ipoh Timur, 31400 Ipoh, PerakWorking Hour - 10am to 7pm (Monday to Friday)Off Day -Saturday, Sunday & Public HolidayJob Responsibilities (Multi-Task) Responsible for handling front office...
-
Customer Service
2 weeks ago
Ipoh, Perak, Malaysia SIMANA NETWORK SDN BHD Full timeWe established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization.**BENEFITS: - * Travel opportunity (Domestic and...
-
Customer Service Officer
2 weeks ago
Ipoh, Perak, Malaysia RE2 International Computer School Full timeCustomer Service Officer (RM Responsibilities: The incumbent will be responsible for managing the front desk and providing customer service within the school. This includes the prompt and accurate routing of telephone calls, as well as disseminating information to students, parents, and staff members. Additionally, the incumbent is expected to assist with...
-
Customer Service Sales
2 weeks ago
Ipoh, Perak, Malaysia Arifaz Creative Sdn Bhd Full timeJob Title:Customer Service cum Sales RepresentativeCompany: Arifaz Creative Sdn Bhd under HumairagiftLocation: Bandar Meru, IpohJob Type: Full-Time, Contract, InternshipResponsibilities:Sales and Upselling: Identify opportunities to upsell products and services to existing customers while assisting new customers in making informed purchase decisions. Utilize...
-
Customer service officer
5 days ago
Ipoh, Perak, Malaysia TIME's Group Full timeLocation: Greentown Business Centre, Ipoh Job Requirements: Possess at least SPM/ Diploma/ Advanced/ Higher/ Graduate Diploma At least 1 Year of working experience in any field. Fresh graduates are encouraged to apply Self-driven individual with a positive attitude Customer-oriented with good interpersonal and communication skills (oral and written)Highly...
-
Customer Service Officer
2 weeks ago
Ipoh, Perak, Malaysia RHB Banking Group Full timeWorking Hour Regular Hours Monday Friday Business Area Community Banking Location Malaysia Perak DescriptionPrimary Objective: Ensure and provide quality customer service standards Sales Referral identify existing and prospective customers' financial needs and refer them to sales personnel To support Assistant Branch Manager (ABM) to ensure smooth branch...
-
Customer Service Officer
2 weeks ago
Ipoh, Perak, Malaysia Micro Precision Calibration Full timeAbility to work over-time, preferably possess own vehiclesJob Descriptions:The position of Malaysia Customer Service Officer includes the following responsibilities:Works efficiently and enthusiastically on assignments and goal attainment. Attend and actively participate in Management Meetings for the customer service group. Takes responsibility for assigned...
-
Customer Service Executive
2 weeks ago
Ipoh, Perak, Malaysia Dimerco Express Malaysia Sdn Bhd Full timeJOB PURPOSETo improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.JOB DESCRIPTIONS To handle costing and billing for shipments Prepare epayments and/or yellow vouchers for payments to the shipping liners/coloaders for D/O collection Resolve customers' queries by determining...
-
Customer Service Representative
2 weeks ago
Ipoh, Perak, Malaysia The Perak Chinese Maternity Association Full timePerak community specialist hospital is a multi-disciplinary hospital for the community served by a team of dedicated specialist doctors and caring personnel. We continually strive to provide comprehensive ,efficient and effective services with the aim of delivering affordable quality care supported by modern technologies. We believe in continuous training...
-
Customer Service
2 weeks ago
Ipoh, Perak, Malaysia SangSan Living Art Sdn Bhd Full time1. Handle customer feedbacks; provide necessary support in resolving the feedbacks by obtaining and evaluating relevant information.Prepare all necessary documentation for each sales transaction to ensure collection of cash and its accuracy.Prepare sales order to procurement department for order products.Require to attend walk in customer if needed.Require...
-
Customer Service
2 weeks ago
Ipoh, Perak, Malaysia KIM HOUSE TILING & SANITARY SDN BHD Full time1. Handle customer feedbacks; provide necessary support in resolving the feedbacks by obtaining and evaluating relevant information.Prepare all necessary documentation for each sales transaction to ensure collection of cash and its accuracy.Prepare sales order to procurement department for order products.Require to attend walk in customer if needed.Require...
-
Customer Service
2 weeks ago
Ipoh, Perak, Malaysia Food Forest Farm Sdn Bhd Full timeRESPONSIBILTIES:INTEGRITY, INNOVATION & INSPIRATION AND COMMITMENT TO SALESReporting to the Management of Food Forest Farm, this position provides an unparalleled opportunity for someone who is passionate about sales and business development to regenerate revenue growth and upholding customer satisfaction.We are looking for a committed and dynamic individual...
-
E-commerce Assistant
2 weeks ago
Ipoh, Perak, Malaysia HTM Group Full timeJob briefWe are looking for a responsible E-commerce Assistant to organize our company's day-to-day e-commerce operations. Your job will be to provide clerical support to our managers and employees and coordinate all daily administrative e-commerce activities.Responsibilities To assist the department head in the day to day administrative related ecommerce...
-
Customer Service Executive
2 weeks ago
Ipoh, Perak, Malaysia Diamond & Platinum Sdn Bhd Full timeResponsibilities: Achieve sales goals, provide excellent customer service and handle daily sales activities at the showroomRequirements: Required language(s): Chinese, English & Bahasa Malaysia(Working Hours: According to Mall Operating Hours, Including Weekend and Public Holidays)Company Benefits Attractive Commission Scheme Attractive Bonus and Increment...
-
Admin Customer Service Executive
2 weeks ago
Ipoh, Perak, Malaysia SNS Network (M) Sdn Bhd Full timeResponsibilities: To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet. Responsible for daily operational tasks for the Company...