Cantonese Customer Service Travel Industry
4 weeks ago
Job Description:
- Responsible for providing online customer consultation and promptly answering inquiries, ensuring customer needs are met effectively.
- Maintain open communication and collaboration with relevant departments to deliver exceptional customer service and accurate information.
- Work collaboratively in a team to meet key performance indicators (KPIs) and service level agreements (SLA).
Requirements:
- Fluency in Cantonese, Mandarin, and English languages.
- Proficiency in reading and writing both traditional and simplified Mandarin, as well as English.
- Availability for a 24/7 shift schedule (5 days a week, 9 hours a day).
- Educational background: SPM, UEC, O-level, or equivalent. Candidates without prior work experience are welcome to apply.
Benefits:
- KPI incentives
- Transportation allowance
- 14 days annual leave, 14 days medical leave, 60 days hospitalization leave
- Provident Fund (EPF) and Social Security Organization (SOCSO)
- Health and life insurance coverage
- Medical claims reimbursement
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