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Mandarin Customer Service Executive

3 months ago

Jalan Pengaturcara U Shah Alam Selangor Malaysia IGT Services And Technologies KL Sdn. Bhd. Full time
Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
To exceed customers' expectations in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.

Must be able to converse fluently using Mandarin and EnglishMust be able to read and write Traditional Mandarin word24/7 shift system (5 days a week, 9 hours a day)

Education:
SPM, UEC, O-level or; and aboveCandidates without customer service experience are welcomed to applyProfessional training will be provided upon joining (Product Knowledge & Soft Skill)September Intake

KPI incentivesTransportation allowance14 days ALEPF, SOCSOHealth and life insuranceMedical ClaimsDental / Optical BenefitsWalking distance to the office – Shelter nearby LRT / KTM StationCorporate discountsSubsidized food and drink