Customer Service Representative

2 weeks ago


Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time

**Job Details**

Location: Kelana Center Point, Petaling Jaya, Selangor

Shift: 5 working days (rotational shift)

**Who is Teleperformance Malaysia**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Responsibilities**:

- Execute client instructions, resolve issues, and cross-sell bank products.
- Gather feedback, meet productivity standards, and continuously improve service quality.
- Stay updated on products and skills through training. Identify and address financial needs, safeguard customer information, and maintain brand loyalty.
- Collaborate with team members to enhance customer support and adhere to company policies and performance indicators

**Qualifications**:

- Fluent in both English, and Mandarin (reading, writing and speaking)
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- 6 months to 1 year of minimum experience in Customer Service in Banking Industry preferred.
- Willing to work rotational shift
- Open to relocating to Selangor.

FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard



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