Customer Service Representative

7 months ago


Selangor, Malaysia Gamers Hideout Full time

Optimize customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Establish a clear mission and initiate strategies focused towards that mission.
- Set-up service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Maintain resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.

**; Requirements**: - Proven working experience as a customer service manager, retail manager or assistant manager. (Senior applicants)
- Experience in providing customer service support.
- Exemplary knowledge of management methods and techniques.
- Working knowledge of customer service software, databases and tools.
- Ability to think strategically and to lead.
- Excellent client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Possess a Minimum Diploma/Advances/Graduate Diploma/Degree in Customer Service/Public Relation or related field is a bonus
- Fresh graduates are welcomed.



  • Selangor, Malaysia Thermo Fisher Scientific Full time

    We are currently seeking a dedicated individual to fill the role of South East Asia & Taiwan Customer Care Representative. As part of our team, you will report directly to the Customer Care Supervisor and be responsible for overseeing the day-to-day order fulfillment tasks. Your primary focus will be to provide excellent services to our valued customers and...

  • Sales Representative

    8 months ago


    Selangor, Malaysia Kah Ban Trading Sdn. Bhd. Full time

    **Responsibilities**: - Greet and direct customers. - Provide accurate information (e.g. product features, pricing and after-sales services). - Answer customers' questions about specific products/services. - Conduct price and feature comparisons to facilitate purchasing. - Cross-sell products. - Ensure racks are fully stocked. - Manage returns of...


  • Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time

    **Job Details** Location: Kelana Center Point, Petaling Jaya, Selangor Shift: 5 working days (rotational shift) **Who is Teleperformance Malaysia** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4...


  • Selangor, Malaysia Airmed Surgical Sdn Bhd Full time

    **Job Highlight**: - **_ Comprehensive Salary Package + Allowance_**: - Sales Incentive scheme - Location: Klang Valley **_(remote position)_**: - **_Fresh graduate_** with no Experience are most welcome to apply - Training and product knowledge will be provide. - Enhance your personal career path in a professional industry. **Role Description** This is...


  • Selangor, Malaysia Airmed Surgical Sdn Bhd Full time

    **Role Description** This is a full-time remote role for a Surgical Sales Representative. The sales rep will be responsible for **_managing customer relationships with surgeons & nurses_**, and will serve as the **_primary point of contact between the company and customers_**. The sales rep will **_analyze customers' needs_** and **_offer surgical...


  • Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Business Development Representative (BDR) - (Work from home)** to provide unrivalled support to our clients in the...


  • Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time

    **Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...


  • Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time

    **Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...


  • Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time

    **Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...


  • Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time

    **Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...


  • Selangor, Malaysia AEON Credit Service (M) Berhad Full time

    **Location**: - Taman Maluri - Taman Equine - Mid Valley - One Utama - Jalan Kapar - Metro Prima **Responsibilities**: - To Sell and cross-sell Personal Loan & Credit Card products - To create opportunities and strategy to develop new sales and consistently increase individual or team achievements. - Ensure high standard of customer service in line with...


  • Selangor, Malaysia Heinemann Duty Free Malaysia Sdn. Bhd Full time

    Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience. - Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions. - Product Knowledge: Develop a deep understanding of our products or services to...


  • Selangor, Malaysia Almedico Sdn Bhd Full time

    **CUSTOMER SERVICE ASSISTANT** (Non Executive) Salary Range: RM1,800 and above (depending on experience) Enjoy a 5-day week job and in PJ area **Responsibility** - To assist Customer Service Executive - To prepare Tenders and Quotations and follow up with customers and prospects. - To prepare all Sales Orders, Delivery Orders and Invoices to customers. -...

  • Service Advisor

    6 months ago


    Selangor, Malaysia Carro Full time

    **Department** - After Sales Department **Location** - Klang Valley, Southern & Nothern **About Us** - Founded in 2018, Carro is Malaysia’s fastest growing used car buying and selling platform. The Company’s mission is to simplify the process of buying and selling pre-owned cars through digitalisation. The carro.co platform aims to be the trusted,...

  • Customer Service

    6 months ago


    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

  • Field Service Manager

    6 months ago


    Selangor, Malaysia Ecolab Full time

    **What You Will Do**: - Be accountable for the achievement of sales, expense and customer visit frequency targets for assigned territory, as defined by regional plan. - Develop & enhance existing relationships with customers while working independently & maintaining own schedule. - Advise customers on quality assurance & conduct customer store visits to...


  • Selangor, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time

    **Responsibilities**: - To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. - Order planning, stock replenishment and place order with factories & suppliers. - Communication with overseas suppliers to ensure prompt delivery. - Communication with forwarders for timely import clearance and...


  • Selangor, Malaysia Dow Jones Full time

    **The OPIS Customer Service mission is to provide great service for our customers and great experiences for our people.** Our team has the privilege of delivering impactful experiences by helping our customers access the trusted information and analysis for our industry-leading proprietary benchmark chemical, coal, carbon and petroleum services.You will...


  • Klang, Selangor, Malaysia balchem Full time

    About the RoleWe are seeking a highly skilled Customer Service and Logistics Coordinator to join our team at Balchem. This is an exciting opportunity to work in a fast-paced environment, overseeing and enhancing customer service operations and logistics planning.The ideal candidate will have proven experience in customer service and logistics planning roles,...


  • Selangor, Malaysia Thermo Fisher Scientific Full time

    At Thermo Fisher, our customers are our top priority. As a member of our team, you will play a crucial role in providing on-site leadership and day-to-day supervision to a team of Customer Care Representatives (CCR) who service our channel partners and commercial clients in Southeast Asia, and Taiwan. Your responsibilities include mentoring and guiding the...