Customer Service Representative
6 months ago
Optimize customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Establish a clear mission and initiate strategies focused towards that mission.
- Set-up service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Maintain resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
**; Requirements**: - Proven working experience as a customer service manager, retail manager or assistant manager. (Senior applicants)
- Experience in providing customer service support.
- Exemplary knowledge of management methods and techniques.
- Working knowledge of customer service software, databases and tools.
- Ability to think strategically and to lead.
- Excellent client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Possess a Minimum Diploma/Advances/Graduate Diploma/Degree in Customer Service/Public Relation or related field is a bonus
- Fresh graduates are welcomed.
-
Snr Customer Care Representative
5 months ago
Selangor, Malaysia Thermo Fisher Scientific Full timeWe are currently seeking a dedicated individual to fill the role of South East Asia & Taiwan Customer Care Representative. As part of our team, you will report directly to the Customer Care Supervisor and be responsible for overseeing the day-to-day order fulfillment tasks. Your primary focus will be to provide excellent services to our valued customers and...
-
Sales Representative
7 months ago
Selangor, Malaysia Kah Ban Trading Sdn. Bhd. Full time**Responsibilities**: - Greet and direct customers. - Provide accurate information (e.g. product features, pricing and after-sales services). - Answer customers' questions about specific products/services. - Conduct price and feature comparisons to facilitate purchasing. - Cross-sell products. - Ensure racks are fully stocked. - Manage returns of...
-
Customer Service Representative
5 months ago
Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time**Job Details** Location: Kelana Center Point, Petaling Jaya, Selangor Shift: 5 working days (rotational shift) **Who is Teleperformance Malaysia** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4...
-
Medical Sales Representative
7 months ago
Selangor, Malaysia Airmed Surgical Sdn Bhd Full time**Job Highlight**: - **_ Comprehensive Salary Package + Allowance_**: - Sales Incentive scheme - Location: Klang Valley **_(remote position)_**: - **_Fresh graduate_** with no Experience are most welcome to apply - Training and product knowledge will be provide. - Enhance your personal career path in a professional industry. **Role Description** This is...
-
Surgical Sales Representative
7 months ago
Selangor, Malaysia Airmed Surgical Sdn Bhd Full time**Role Description** This is a full-time remote role for a Surgical Sales Representative. The sales rep will be responsible for **_managing customer relationships with surgeons & nurses_**, and will serve as the **_primary point of contact between the company and customers_**. The sales rep will **_analyze customers' needs_** and **_offer surgical...
-
Business Development Representative
5 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full timeWe are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Business Development Representative (BDR) - (Work from home)** to provide unrivalled support to our clients in the...
-
Customer Service Representative
5 months ago
Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time**Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...
-
Customer Service Representative
5 months ago
Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time**Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...
-
Customer Service Representative
5 months ago
Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time**Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...
-
Customer Service Representative
5 months ago
Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time**Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...
-
Customer Service Representative
6 months ago
Hulu Selangor, Malaysia KKBS CURTAIN SDN BHD Full time**Responsibilities**: - Handle client e-commerce orders operation based on given instructions. - Serve our customers’ needs and attend to all requests promptly, accurately and professionally. - Work as a team and maintain a good reputation for the company. **Job Requirements**: - Possess strong communication skills, including the ability to converse,...
-
Sales Service Executive
5 months ago
Selangor, Malaysia AEON Credit Service (M) Berhad Full time**Location**: - Taman Maluri - Taman Equine - Mid Valley - One Utama - Jalan Kapar - Metro Prima **Responsibilities**: - To Sell and cross-sell Personal Loan & Credit Card products - To create opportunities and strategy to develop new sales and consistently increase individual or team achievements. - Ensure high standard of customer service in line with...
-
Customer Service Administrator
7 months ago
Selangor, Malaysia Heinemann Duty Free Malaysia Sdn. Bhd Full timeIssue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience. - Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions. - Product Knowledge: Develop a deep understanding of our products or services to...
-
Customer Service Assistant
5 months ago
Selangor, Malaysia Almedico Sdn Bhd Full time**CUSTOMER SERVICE ASSISTANT** (Non Executive) Salary Range: RM1,800 and above (depending on experience) Enjoy a 5-day week job and in PJ area **Responsibility** - To assist Customer Service Executive - To prepare Tenders and Quotations and follow up with customers and prospects. - To prepare all Sales Orders, Delivery Orders and Invoices to customers. -...
-
Customer Service Trainer
5 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainer,** providing unrivalled support to clients within the dynamic transportation & logistics...
-
Service Advisor
5 months ago
Selangor, Malaysia Carro Full time**Department** - After Sales Department **Location** - Klang Valley, Southern & Nothern **About Us** - Founded in 2018, Carro is Malaysia’s fastest growing used car buying and selling platform. The Company’s mission is to simplify the process of buying and selling pre-owned cars through digitalisation. The carro.co platform aims to be the trusted,...
-
Customer Service
5 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...
-
Field Service Manager
5 months ago
Selangor, Malaysia Ecolab Full time**What You Will Do**: - Be accountable for the achievement of sales, expense and customer visit frequency targets for assigned territory, as defined by regional plan. - Develop & enhance existing relationships with customers while working independently & maintaining own schedule. - Advise customers on quality assurance & conduct customer store visits to...
-
Customer Service Specialist
5 months ago
Kuala Selangor, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance...
-
Customer Service Executive
5 months ago
Selangor, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time**Responsibilities**: - To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. - Order planning, stock replenishment and place order with factories & suppliers. - Communication with overseas suppliers to ensure prompt delivery. - Communication with forwarders for timely import clearance and...