Customer Service and Logistics Coordinator
2 weeks ago
We are seeking a highly skilled Customer Service and Logistics Coordinator to join our team at Balchem. This is an exciting opportunity to work in a fast-paced environment, overseeing and enhancing customer service operations and logistics planning.
The ideal candidate will have proven experience in customer service and logistics planning roles, preferably in a fast-paced environment. Proficiency in logistics and customer service systems (e.g., ERP, CRM software) is essential.
Key Responsibilities- Customer Service: Primary contact point for customers (internal & external), transporter and freight forwarder. Develop and maintain strong relationships with customers, vendors, and logistics partners.
- Logistic Planning: Plan, coordinate and optimize logistics planning, including shipment schedules, inventory management, and distribution processes.
- Operation: Support implementation of new technologies, processes and their updates/upgrades. Organize, store and manage commercial documents (hardcopy and softcopies).
- Proven experience in customer service and logistics planning roles.
- Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities, detail-oriented, able to work under pressure.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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