Customer Service
2 days ago
Roles and Responsibilities:
- Responsible in supporting customer's individual enquiry - coordinating local / overseas agents
Effective handling and responding of all customers interactions (tele-communications and written communications)
Able to handle Import/Export by Sea & Air, Logistics, shipment planning & documentation
Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Hauler to ensure smooth delivery of cargo
Handle Air-freight, Ocean-freight, and Land-transport.
Ensure all cargos are loading and unloaded properly
Responsible for maintaining timely tracking status
Any other ad-hoc tasks as per assigned
**Job Requirement**:
- Computer literate
- Required language(s): English, Bahasa Malaysia.
- At least 2 years of working experience in Freight Forwarding (Import/Export)
- Good interpersonal and communication skills, mature, dedicated, and responsible
- Able to work independently and under pressure with confident skill level
- Job Types: Full-time, Permanent
- Location: IMS Building in Klang, Selangor, Malaysia
Working Hours:
- Monday to Friday at 8.30am - 5.30pm
**Job Types**: Permanent, Full-time
**Benefits**:
- Maternity leave
- Opportunities for promotion
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Klang: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Freight Forwarder: 2 years (required)
**Job Types**: Full-time, Permanent
Pay: RM2,800.00 - RM3,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Tips
- Yearly bonus
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