Customer Service Manager

The Customer Service Manager is a key position within Supply Chain that is responsible for managing daily operations related to the order to delivery process. With the expected outcome of achieving OTIF targets, maintaining fulfillment cost, and reducing/eliminating penalty deductions, the CS&L manager ensures there is an excellent vendor-customer...

**This position is based at Westport, Klang.** **Responsibilities**: - Delivering a comprehensive service to enquiring customers - Maintains customer satisfaction by providing problems-solving resources - Leads the Customer Service team and being responsible for planning, coordinating, and monitoring logistics operations such as warehousing,...

About the RoleWe are looking for a highly skilled Customer Service Transformation Manager to lead our Customer Operations team in Malaysia. The ideal candidate will have a proven track record of transforming customer service operations and driving process improvements.Key Responsibilities:Lead the Customer Operations team to deliver exceptional customer...

.Manage the department by supervising and evaluating staff activities. Strategizing and assisting staff with tasks as needed.Liaison with external parties such as Custom on matters pertaining to custom procedure and LMW and MITI on Trade agreement.The process of designing, implementing, and improving customer service. Participate in the development of key...

JOB VACANCY POSITION - CUSTOMER SERVICE MANAGER LOCATION - KAMPUNG JAWA, KLANG SALARY- RM 5000-6000 Job Responsibility Provide solutions and initiative and understand customer's need to improve customer experience Ensure high customer satisfaction level to retain customers Monitor and enhance the overall CS team performance Assess and evaluate CS...

Understand clients' needs, goals, and challenges to provide appropriate product or service solutions. - Build and nurture strong relationships with existing clients to ensure customer satisfaction and repeat business. - Proactively engage with visitors and clients to promote and upsell company products or services. - Provide information on features,...

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

deal directly with customers either by telephone, electronically or face to face - respond promptly to customer inquiries - handle and resolve customer complaints - obtain and evaluate all relevant information to handle product and service inquiries - provide pricing and delivery information - perform customer verifications - set up new customer accounts -...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR's) to ensure there are no outstanding customer complaints and all company policies are...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

**Responsibilities**: - We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working...

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

**Requirements**: - Minimum 1year of working experience in the related field is required for this position. - Excellent communication skills. - Positive attitude and responsible character. - Pleasant personality with focus on excellence in customer service. - Self-starter with good interpersonal skill. - Posses self-confidence and be able to actively...

About the RoleThis Customer Service Manager - Health Division position requires a strong passion for promoting health and wellbeing, as well as excellent communication skills to handle customer inquiries and provide exceptional customer service.Key Responsibilities: Instil a high standard of friendly, professional customer service, efficient organization and...

Job Descriptions: - Ensuring high levels of customer satisfaction through excellent sales service - Process orders and ensure they are fulfilled - Handle customer concerns Job Requirements: - At least 1 year of experience in customer service or an administrative role - The ability to communicate well with customers and with other members of the team -...

RESPONSIBILITIES:Support Outdoor Sales team on quotation generation, sets up appointments with potential customers.Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Routing qualified opportunities to the appropriate sales executives for further development and closure.Execute customer purchase order and...

CUSTOMER SERVICE EXECUTIVE (MANDARIN OR NON-MANDARIN)Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimableResponsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.To exceed customers' expectations in terms of...