![IGT Services And Technologies KL Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Mandarin Customer Service Executive
6 days ago
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Must be able to converse fluently using Mandarin and EnglishMust be able to read and write Traditional Mandarin word24/7 shift system (5 days a week, 9 hours a day)
Education:
SPM, UEC, O-level or; and aboveCandidates without customer service experience are welcome to applyProfessional training will be provided upon joining (Product Knowledge & Soft Skill)
Attractive remuneration package above market standards.
KPI incentives, Transportation allowances14 days AL; 14 days ML, 60 days Hospitalization leaveEPF, SOCSOHealth and life insuranceMedical ClaimDental & Optical BenefitsCorporate dealWalking distance to the office – Shelter nearby LRT / KTM Station
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