Process Associate
3 weeks ago
IGT Solutions is a leading provider of customer experience solutions, and we're seeking a highly skilled Customer Service Representative to join our team.
Job Summary- Deliver exceptional customer service via phone, email, and social media
- Manage customer requests and resolve queries related to new reservations, changes to existing bookings, and other services
- Provide timely and effective responses to customer inquiries
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- 0-3 years of experience in customer service or a related field
- Graduate degree or equivalent
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
IGT Solutions is a next-gen customer experience company that defines and delivers transformative experiences for global brands using digital technologies. We're committed to simplifying complex customer interactions and delivering a seamless experience.
We're a global company with a presence in multiple countries, and we're proud to employ over 20,000 customer experience and technology specialists who provide services to 75+ marquee customers worldwide.
Equal Opportunity EmployerIGT Solutions is an equal opportunity employer and is committed to providing a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.
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