HR Program Administration Sr Specialist, Insights and Compensation

4 weeks ago

Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

HR Professional supporting areas of focus within Compensation & Benefits and HR insights. Manages multiple channels of work and increased scope and complexity with solid degree of collaboration. This HR Professional will also be responsible for delivering accurate and timely reports and insights to broader Global HR Services Team. This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.

Essential Job Functions/Core Job Responsibilities

  • Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
  • Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
  • Project Management; focus on excellence in HRSC activities. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars. Also Drives the adoption of the GHRS concierge model.
  • Self-Directed: Responsibility for managing priorities as well as assigning and prioritizing work of other team members; issue and escalation management and recovery, initiating process improvements; accountable for project outcome and deliverables
  • Operational Excellence: Initiative and proactiveness to move into further specialization and becoming an expert in a field or to further develop leadership skills; Works with peers in own function of HR Services and collaborating with PCs, BHR, and Finance; Failure to achieve results, erroneous decisions and recommendations can cause adverse impacts to employees, projects, or programs.
  • Collaboration: Shares workload across a global network of service centers and GHRS peers in a matrixed structure; trusted partner of practice center partners

Support associates/ specialists to troubleshoot and resolve customer escalations by partnering with Service Center Colleagues, others GHRS colleagues or Practice Centers, BHR, Payroll, ER and/or Legal.

Identifies process and service gaps, roadblocks to quality customer service and program management

  • Adherence to Compliance: Promote a compliance team mindset. Follows program processes and protocols per established guidelines, raises red flags.

Tasks

  • Administrative support for global compensation programs (merit, bonus, LTI)
  • Recognition program support (Chairman's Awards, Volwiler, Abbott Excellence)
  • Job description database admin
  • Salary recommendations / Equity Increase analysis
  • I-Grade administration
  • Salary survey submissions and Comp Analyst administration Workday compensation data audits
  • Reporting of KPIs and Operational metrics.
  • Develops reporting tools to support critical business decisions.
  • Collaborates and provides assistance and coaching with other team members and cross-functional areas to meet information and data needs.
  • Collaborates to bring data from multiple sources to build a cohesive story and address business questions.
  • Administers, monitors, and analyzes KPIs, Operational Metrics and Customer Satisfaction for the Global HR Service Center ensuring timely reporting and data quality.
  • Analyzes complex data, identify relevant trends and patterns, and uncover areas for improvement and efficiency gains.

Position Accountability / Scope

  • Report to the Manager, Program Administration
  • This roles coordinates: At the local level: Regularly with teams from the Service Center, PA and DI. At a Regional Level: With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance. At the Global Level: With SC peers and with GHRS colleagues and HR community in general.

Requirements

  • Bachelor's Degree preferred. Minimum requirement: Associate's degree with 3 years of relevant work experience, or 5 years of relevant work experience without a college degree in the following fields: data reporting, HR, C&B, customer insights
  • Relevant work experience in a shared service center or contact center
  • Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary.
  • Expert knowledge in HR service technology tools such as Zendesk and Workday a plus.
  • Strong written and verbal communication, presentation, and professional speaking skills
  • Experience or exposure to service center, call center or customer service environments
  • Very strong proficiency in Microsoft Excel
  • Excellent analytical and numerical skills
  • Human Resources, Customer Services and Project Management experience a plus.
  • Competencies Needed: Analytical thinking, Process Improvement, Project Management Support, Self-Directed, Resourceful, Communications at all levels, Collaboration, Cultural Awareness, Problem Solving, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.

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