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Customer Service Consultant

2 months ago

Malaysia Planet Telecoms Managed Services Sdn Bhd Full time
Customer Service Consultant

Join our team as a Customer Service Consultant where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond.

Your contributions will be pivotal in shaping our organization, as we continually strive for excellence. We seek individuals with ambition, eager to grow within this stimulating and fulfilling position.

Key Responsibilities:
  • Attend to service requests and sales interactions with walk-in customers at the shop with politeness and proficiency.
  • Handle enquiries on services provided, including Postpaid, Prepaid, Broadband, Account Status, etc.
  • Responsible for handling customer information, monetary transactions, handsets, and ensuring proper control, reconciliation, and timely updates in the system.
  • Maintain accurate and comprehensive records of new and existing customers.
Requirements:
  • Candidate must possess at least a SPM or Diploma.
  • Preferably with retail experience in telecommunication products and services.
  • At least One (1) year of working experience in the related field is required for this position.
  • Able to work in flexible hours, including weekends and public holidays, according to the retail operational requirement.
  • Sales-oriented and able to work independently.
  • Good communication and customer service skills.
  • Good discipline and teamwork.