International Travel Industry Customer Service

3 weeks ago


Malaysia IGT Services and Technologies KL Sdn Bhd Full time
Proactively engage with customers through online consultation, providing accurate and timely responses to address their needs and exceed expectations. Collaborate with internal teams to achieve key performance indicators and service level agreements. Requirements include fluency in Mandarin and English, excellent communication skills, and a strong educational background. Preferably, candidates will have prior customer service experience and be available for 24/7 rotational shifts. Benefits include competitive remuneration, incentives, and comprehensive health coverage. Our organization is committed to providing equal employment opportunities and maintaining a non-discriminatory work environment.
  • Engage with customers through online consultation, providing accurate and timely responses to address their needs and exceed expectations.
  • Collaborate with internal teams to achieve key performance indicators and service level agreements.
  • Develop and maintain effective communication and cooperation with relevant departments.
  • Maintain a non-discriminatory work environment.
Requirements:
  • Fluency in Mandarin and English.
  • Excellent communication skills.
  • A strong educational background.
  • Prior customer service experience.
  • Availability for 24/7 rotational shifts.
Benefits:
  • Competitive remuneration.
  • Incentives.
  • Comprehensive health coverage.


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