Executive - Operation Improvement (Contact Centre Department)

This job is to improve operations in the Contact Centre Department by enhancing systems, call quality, and work processes. You might like this job because you will lead projects, monitor performance, conduct training, and ensure compliance with guidelines and policies. RM 2500 - RM 3000 Full-Time Job Description Main Purpose of the Job: To improve...

**JOB DESCRIPTION** **JOB TITLE** **POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre** **Grade **U8.C/U9.C/C9.C/G33 **Location **Plaza Damansara & Plaza Pantai **Reports To **Team Leader, Inbound Call Centre, Consumer Contact Centre **Other Reporting Relationships **NA **Subordinates **nil **Job Purpose **Entry level to junior experience...

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

JOB TITLE- POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre- Grade- U8.C/U9.C/C9.C- Location- Plaza Damansara & CIMB Hub & Menara CIMB- Reports To- Team Leader, Inbound Call Centre, Consumer Contact Centre- Other Reporting Relationships- NA- Subordinates- nil- Job Purpose- Entry level to junior experience hire responsible for receiving...

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines - Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by...

You will be reporting directly to the Process Improvement Manager and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional...

PAMB | Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best...

You will report directly to the Process Improvement Manager and work closely with Aftersales and CCL teams to achieve Carsome's vision, mission, and strategic goals. You will also work with counterparts to optimize and implement processes, leading cross-functional initiatives to improve the overall end-to-end process.Your responsibilities will...

Working Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: - He / She will assist Unit Head Treasury Processing Centre to ensure accuracy and efficiency in the processing of all treasury products for bank and non-bank counter-parties with the objective of avoiding operational risks and losses. - Maintain...

Responsible for the daily Sorting Centre operations including physical operations - mainly receiving, sorting and outboundInvolves in scheduling, staffing and workflow management, monitoring of key performance metricsManage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teamsEnsuring the operations meet...

**Job description**: We are looking for inspiring, caring and reliable individual who are passionate about working with children! I Can Read headquartered is in Singapore and is the leading English Enrichment brand for children in the region. We have had over 300,000 success stories in more than 200 Centres, spanning 15 countries and cities. Our success...

Summary **Summary** The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring...

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply! Job Description: Manage and oversee the full set of accounts for the company, ensuring accuracy, compliance, and timeliness in financial reporting. Ensure that the detailed accounts (including those at the estates...

**This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Malaysia.** **Purpose of the Role**: On a day-to-day basis, the Data Centre Specialist (DCS) is responsible for the executing, and assisting of the maintenance breakdowns and breakdown follow ups. Responsible for delivering a high quality maintenance service to the...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque details...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Key Responsibilities** - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque...

Full-time Department: Marketing & Communication Company Description MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN...

Responsible for the daily Sorting Centre operations including physical operations - mainly receiving, sorting and outboundInvolves in scheduling, staffing and workflow management, monitoring of key performance metricsManage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teamsEnsuring the operations meet...