Contact Centre Consultant

**JOB DESCRIPTION** **JOB TITLE** **POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre** **Grade **U8.C/U9.C/C9.C/G33 **Location **Plaza Damansara & Plaza Pantai **Reports To **Team Leader, Inbound Call Centre, Consumer Contact Centre **Other Reporting Relationships **NA **Subordinates **nil **Job Purpose **Entry level to junior experience...

JOB TITLE- POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre- Grade- U8.C/U9.C/C9.C- Location- Plaza Damansara & CIMB Hub & Menara CIMB- Reports To- Team Leader, Inbound Call Centre, Consumer Contact Centre- Other Reporting Relationships- NA- Subordinates- nil- Job Purpose- Entry level to junior experience hire responsible for receiving...

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines - Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by...

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

YOUR NEW COMPANY This organisation is one of the largest insurance companies in the world and is famous for its exceptional shared services hub for the insurance Group of Life Insurance companies in the Asia Pacific region. With an aggressive growth plan and the vision to become a better leader in its field, several permanent and contract Contact Centre...

**Your new company** My client is an online travel booking platform for accommodations, flights, and more. They build and deploy cutting-edge technology that connects travellers with more than 2.5 million accommodations globally **Your new role** - Build, develop and continuously improve contact center operational strategies and procedures, - Continuously...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Key Responsibilities** - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Job no**: 563997 **Contract type**: Consultant **Duty Station**: Kuala Lumpur **Level**: Consultancy **Location**: Malaysia **Categories**: Innovation UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

We are looking for permanent full-time Speech and Language Pathologists to conduct individual and group therapy sessions. Training on Centre protocol, quality control and regular staff supervision will be provided. There will be excellent opportunities for professional growth within the Centre. All therapy sessions will be conducted at the Centre. Our...

We are looking for full-time qualified Remedial Academic Support Teachers who would be teaching and guiding children who have learning difficulties. You should be able to provide direct and indirect support using teaching strategies and guidance to evaluate and consequently plan the appropriate intervention specifically tailored for each child's needs. You...

**Project Consultant **Company Overview**: Established in 2010 and headquartered in Singapore, BIPO is a **global payroll and people** **solutions** provider. Our comprehensive **total HR solutions** include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets. We are...

As a Sales Consultant, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. - Contact potential or existing customers to inform them about a product or service using scripts - Serve as a trusted...

As part of the Health & Benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, design and implementation of effective employee benefits, client sales/servicing support and to deliver on H&B strategy and BD projects. **The Role** - Support health &...

**Job no**: 570397 **Contract type**: Consultant **Duty Station**: Kuala Lumpur **Level**: Consultancy **Location**: Malaysia **Categories**: Innovation UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

**Your new company** The client, a MNC Bank that serves more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. **Your new role**: - The role will require you to assist customers about Credit Card, banking account or Personal Financial products. - This is an inbound call...

**Your new company** This company is a leader in its field and its rapidly expanding its presence as a group. It will be executing business projects in Malaysia with initiatives that will affect employees from a strategic HR perspective and requires HR support moving forward. **Your new role** You will be part of a dynamic team working on multiple...

**Your new company** You will be working with a well-known shared service centre that is looking for a payroll expert to be based in Klang Valley. **Your new role** **What you'll need to succeed** **What you'll get in return** You will be rewarded up to RM8,500 per month, together with annual performance bonus and fixed allowance. **What you need to do...

**Overview**: Job-type Full-Time Job Category Accounting Industries Acc & Finance Salary MYR 2,500 - 5,000 /Month **Who you'll be working for**:Well Established Local Business Consulting Firm. **What requirements you'll need to be eligible**: - Minimum 3-4 years experience in company secretary line. - Willing to work in Kelana Jaya. **What you'll be...