Current jobs related to Service Delivery Process Transformation Consultant - Malaysia - Iron Mountain

  • Specialist, Transformation

    5 months ago

    Malaysia Delivery Hero Full time

    About the opportunity Finance Transformation & Automation Team seeking a highly motivated **Specialist **to help lead and execute key initiatives for Finance, reporting to the Transformation & Automation Manager. **Responsibilities**: - Identify and advise potential areas of automation, providing insights from a technical perspective - Ideate automation...

  • Manager, People Projects

    5 months ago

    Malaysia Delivery Hero Full time

    About the opportunity We're in search of a self-driven People Projects & Transformation Specialist who can drive successful HR capital projects. This **1 year contract role** will be situated in either Malaysia or the Philippines and will integrate into our regional People Projects & Transformation team. **Responsibilities**: - Provide project management...

  • Specialist, Ap Service Delivery

    5 months ago

    Malaysia Delivery Hero Full time

    About the opportunity We are looking for a driven** Specialist, Accounts Payable **to join our growing team in Finance based in our shared service center in Malaysia! **Responsibilities**: - Perform 3-way match in the Inventory Warehouse System for all incoming invoices for the different warehouses - Ensure the daily operational activities are performed...

  • Digital Services Technical Consultant

    5 months ago

    Malaysia Rizing Full time

    **About Us**: **Description**: **Essential Functions**: - Analyzes business requirements and functional specifications by providing timely technical solutions. - Provides accurate estimates for the completion of technical specification, development, and unit testing. - Experience with OData service provisioning through SAP Netweaver Gateway. - Innovates and...

  • Service Delivery Manager

    5 months ago

    Malaysia Ensign InfoSecurity Full time

    Ensign is hiring ! - Responsibilities: - Leads the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes to achieve corporate and operational objectives and ensuring IT governance and controls are effective - Responsible for delivering and managing the service delivery improvement plan, managing risks...

  • Manager, People Projects

    5 months ago

    Malaysia foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Project Consultant

    5 months ago

    Malaysia BIPO Service Shanghai Limited Full time

    **Project Consultant **Company Overview**: Established in 2010 and headquartered in Singapore, BIPO is a **global payroll and people** **solutions** provider. Our comprehensive **total HR solutions** include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets. We are...

  • Service Process Lead

    6 months ago

    Malaysia Fujitsu Full time

    Key Accountabilities Delivers a specialist service management function within or into a account Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments & continual service improvements. Contributes to the service partnership as part of one service team with internal and...

  • Process Excellence Manager

    5 months ago

    Malaysia Cognizant Full time

    Ensure process assessments leveraging process deep dive and diagnostic knowledge - Good knowledge around cross functional Process Map, FMEA, risk register, value stream mapping (VSM) & kaizen identification - Actively contributes to change implementation initiatives on the floor - Reports issues related to problems/opportunities to transformation leaders -...

  • Domestic Delivery Services

    7 months ago

    Malaysia BASF (Malaysia) Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Service Delivery Manager

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Service Delivery Manager **Skills**:Service Delivery Manager Job Responsibilities & requirements - Face to the business for operational services and the initial single point of contact and escalation for operational service issues. - Change control procedure and processes are in place. Ensures releases and changes are delivered in...

  • IT Service Delivery Specialist

    5 months ago

    Malaysia Insulet Corporation Full time

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

  • Service Delivery Manager

    5 months ago

    Malaysia Ascentis Pte Ltd Full time

    COMPANY DESCRIPTION **About **Ascentis** Unlock Your Potential with a Growing and Dynamic Company. At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13...

  • Service Delivery Manager

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Service Delivery Manager (Application Delivery Manager) **Skills**:Service Delivery Manager (Application Delivery Manager) Role: Delivery Service Manager Work location: TPM, Bukit Jalil/ Sunway Job Purpose As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of...

  • Service Delivery Manager

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Service Delivery Manager (Application Delivery Manager) **Skills**:Service Delivery Manager (Application Delivery Manager) Job Responsibilities & requirements: - Understand and own every aspect of the service delivery, governance and performance. - Face to the business for operational services and the initial single point of...

  • Operations Manager, Commercial

    5 months ago

    Malaysia Delivery Hero Full time

    About the opportunity Central Operations was born in 2017 and is the backbone of operations for Foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different markets in their respective languages. We would like YOU to join us, check out this video to know us better. WHAT YOU WILL OWN: -...

  • Delivery Service Manager

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Delivery Manager **Skills**:Delivery Manager ob Responsibilities - Understand and owns every aspect of the service delivery, governance and performance. - Face to the business for operational services and the initial single point of contact and escalation for operational service issues. - Responsible for driving continuous...

  • Customer Service Consultant

    4 weeks ago

    Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

    Join our team as a Customer Service Consultant where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond. Your contributions will be pivotal in shaping our organization, as we continually strive for excellence. We seek individuals with ambition, eager to grow within this stimulating and fulfilling...

  • Specialist, Ap Service Delivery

    5 months ago

    Malaysia foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Consultant - Health & Benefits

    4 months ago

    Malaysia WTW Full time

    As part of the Health & Benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, design and implementation of effective employee benefits, client sales/servicing support and to deliver on H&B strategy and BD projects. **The Role** - Support health &...

Service Delivery Process Transformation Consultant

2 months ago

Malaysia Iron Mountain Full time
Service Delivery Process Transformation Consultant Shah Alam , Malaysia Apply Now

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced process design and documentation consultant to analyze, document and improve process/workflow in support of transforming and running complex operational processes to improve our clients business performance. The successful candidate will ensure that we have a well documented Service Delivery Model with standard operating procedures and best practices across people, processes and technology.

The Process Transformation Consultant will play a vital role in our organization through collaboration with stakeholders to standardize and document processes for a multi-year global transformation program to define and implement a more consistent, cost effective and technology enabled operational delivery model for our delivery operations organization

The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to work effectively with cross-functional teams. They should also have experience with process definition, documentation and large scale change management within a multi-national or global enterprise. They should be comfortable using technology to streamline processes.

Primary Responsibilities

Collect, define and document existing standard operating procedures.

Develop and implement document management policies and procedures.

Review and edit documentation for accuracy and completeness.

Ensure that all documents are properly classified, filed, and stored in accordance with company policies and regulations.

Support large scale change management program to align standard processes and best practices

Monitor document usage, access, and retention to ensure compliance with legal and regulatory requirements.

Work with internal teams to establish standard documentation templates, formats, and styles.

Maintain and update a document database or library, ensuring that all documents are appropriately archived and indexed for quick retrieval.

Identify process redesign and improvement opportunities and gather information and insights to recommend solutions.

Facilitate and lead process mapping sessions and workshops with clients and stakeholders.

Conduct analysis and evaluation of current processes to identify trends and areas for improvement.

Use Lean Six Sigma methodologies, tools, and techniques to create visualizations and develop processes, workflows, and procedures.

Communicate the drivers of process improvements and the opportunities and benefits of process changes to stakeholders and clients.

Provide input to training and guidance that will support clients and stakeholders in adoption of changes.

Qualifications

Bachelor's degree in a related field (e.g., business, communications, information management).

3+ years of experience in process document mapping and change management programs or a related field for a similarly size and complex organization

Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously

Attention to detail and excellent analytical, editing and proofreading skills

Strong communication and interpersonal skills, with the ability to work collaboratively with stakeholders across the organization

Familiarity with document management software and best practices

Experience utilizing Lean Six Sigma concepts for process improvement, performance optimization, and change management.

Ability to work collaboratively and independently, with a proactive and solution-oriented mindset.

Proven ability to organize, prioritize and work well with others

Ability to communicate thoughts, ideas and solutions logically both written and orally

Ability to get up to speed quickly on complex issues

Desire to work in a fast-paced, rapidly evolving environment

Capable self-starter with a drive to get all types of work done and high attention to detail

Knowledge of relevant laws and regulations related to document management and retention is a plus

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here

At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here

Employee Resource Groups

Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.

#J-18808-Ljbffr