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Administrative Assistant

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.

about the job

Supporting Client Teams:

Help Sales, Relationship Management, and Merchant Services with admin tasks and communication.Manage emails and calls to ensure smooth communication. Handling Inquiries and Complaints: Address internal teams' questions about client transactions.Escalate complex issues and keep clear records. Monitoring Cases and Compliance: Track client cases to meet deadlines and resolve issues.Communicate with teams to solve problems efficiently. Managing Data and Reporting: Keep client records accurate and organized.Prepare clear reports on case updates and metrics. Assisting with Projects: Help with research and process improvement.Be flexible and ready to take on new tasks.
experience 2 years
skills Administrative
qualifications A minimum of 2 years of experience in an administrative or customer support role
within the financial services industry.
- Proficiency in Microsoft Office Suite (Word,Excel, PowerPoint, Outlook).
education Secondary School/High School