Customer Succession Manager

4 weeks ago

Malaysia Extreme Broadband Sdn. Bhd. Full time

We are looking for an experienced customer relationship manager to be responsible for engaging
with key customers by building and preserving trusting relationships. The customer relationship
manager will constantly identify opportunities to grow the customer base and build positive
relationships with new clients. You should also be strategic and analytical when finding solutions to
problems to ensure maximum client satisfaction.
To be successful as a customer relationship manager, you should possess excellent communication
skills and maintain the core values of the organization.

Main Accountabilities
  • Relationship Management: Build and maintain strong relationships with existing customers through regular communication and interaction, understanding their needs, and addressing any concerns or issues promptly.
  • Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service, resolving complaints efficiently, and implementing solutions to enhance the overall customer experience. Meeting with managers in the organization to plan strategically.
  • Communication: Liaising between the customer and internal departments to ensure smooth communication and coordination of activities. Managing communications with clients during incidents, including major incidents.
  • Managing: Lead and coordinate with resolver groups, including third-party vendors, during major incidents until resolution is achieved. Escalate issues to resolver group management as necessary.
  • Provide regular updates to top management on the status of client incidents, including collaboration with the Major Incident Management team for consolidated status updates.
Requirements
  • Bachelor's degree in telecommunication field.
  • Experience: Previous experience in customer relationship management, account management, or a related field within the telecommunications industry is typically required.
  • Technical Knowledge: Exhibit strong technical knowledge in IP internetworking, including DNS, firewall, and proxy configurations. Proficiency in LAN Switching and WAN protocols, particularly MPLS-VPN and BGP, is essential.
  • Experience with Symantec Antivirus and Cisco VPN solutions is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving abilities to address customer issues and find suitable solutions in a timely manner.
  • Analytical Skills: Ability to analyze customer data, identify trends, and derive actionable insights to drive customer satisfaction and retention.
  • Customer Focus: A customer-centric mindset with a passion for delivering exceptional service and building long-term relationships with customers.
  • Interpersonal Skills: Strong interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
  • Organizational Skills: Excellent organizational and time management skills to manage multiple customer accounts and priorities effectively.
  • Maintain a proactive and responsive approach, with a keen sense of urgency in addressing client needs and resolving issues promptly.
Apply for this position

Interested candidates are invited to apply online, and MUST state their latest detailed resume, experience, and current and expected salary, together with a recent photograph.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED ACCORDINGLY

Full Name

Email

Phone Number

Subject

Upload CV/Resume

Upload CV/Resume

Terms By using this form you agree with the storage and handling of your data by this website. *

#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Malaysia Yellow.ai Full time

    **About Us** **Our Company's Values** **Execute with Clarity & Focus**: - Pursue objectives with precision and unwavering focus. **Create Customer Success**: - Create a customer-centric culture that prioritises experience and satisfaction. **Move the Needle Everyday** - Drive continuous improvement and make tangible progress each day. **Demonstrate...

  • Customer Success Manager Malaysia

    2 months ago

    Malaysia Yellow.ai Full time

    **About Us** - Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai,...

  • Customer Succession Manager

    4 weeks ago

    Malaysia Extreme Broadband Sdn. Bhd. Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and...

  • Customer Success Manager III

    2 weeks ago

    Malaysia Equinix Full time

    Customer Success Manager III page is loaded Customer Success Manager III Apply locations Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR Who are we? Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring...

  • Customer Success Manager III

    1 week ago

    Malaysia Equinix Full time

    Customer Success Manager III page is loaded Customer Success Manager III Apply locations Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR Who are we? Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring...

  • Customer Success Manager III

    2 weeks ago

    Malaysia Equinix Full time

    Customer Success Manager III page is loaded Customer Success Manager III Apply locations Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR-141921 Who are we? Equinix is the world’s digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform...

  • Customer Success Manager III

    1 week ago

    Malaysia Equinix Full time

    Customer Success Manager III page is loaded Customer Success Manager III Apply locations Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR-141921 Who are we? Equinix is the world’s digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform...

  • Customer Success Manager

    4 weeks ago

    Malaysia Bitsmedia Pte Ltd Full time

    An incredible opportunity to work at one of the biggest app publishers in the world. Bitsmedia is the developer and publisher of Muslim Pro – the world's most popular Muslim lifestyle app; the digital home for all things Muslim. With over 150 million global downloads, Muslim Pro holds the top position among mobile apps in the lifestyle category in...

  • Customer Success Manager

    1 week ago

    Malaysia Bitsmedia Pte Ltd Full time

    An incredible opportunity to work at one of the biggest app publishers in the world. Bitsmedia is the developer and publisher of Muslim Pro – the world's most popular Muslim lifestyle app; the digital home for all things Muslim. With over 150 million global downloads, Muslim Pro holds the top position among mobile apps in the lifestyle category in...

  • Customer Success Executive

    4 days ago

    Malaysia Cargobase Full time

    Cargobase is looking for a **Customer Success Executive** to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to...

  • Freelance Sales Demo

    1 month ago

    Malaysia Accrets Full time

    Company Description: At ASSIST, we specialize in data entry automation services, offering cutting-edge solutions to streamline accounting processes. Our product, built on robust technologies like Computer Vision and Large Language Model, integrates seamlessly with accounting platforms like Xero and QuickBooks, providing an intuitive and efficient user...

  • Remote Customer Success for Insurance Brokerage

    7 days ago

    Malaysia David Ho Full time

    **What is this job about?** - We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team. - This position involves managing insurance claims and policy renewals for our clients. **Key Responsibilities**: - Claims Support: Guide customers through the claims process, providing clear information and support. -...

  • Customer Success Manager

    4 weeks ago

    Malaysia Bitsmedia Pte Ltd Full time

    An incredible opportunity to work at one of the biggest app publishers in the world. Bitsmedia is the developer and publisher of Muslim Pro – the world’s most popular Muslim lifestyle app; the digital home for all things Muslim. With over 150 million global downloads, Muslim Pro holds the top position among mobile apps in the lifestyle category in...

  • Customer Success Manager

    1 week ago

    Malaysia Bitsmedia Pte Ltd Full time

    An incredible opportunity to work at one of the biggest app publishers in the world. Bitsmedia is the developer and publisher of Muslim Pro – the world’s most popular Muslim lifestyle app; the digital home for all things Muslim. With over 150 million global downloads, Muslim Pro holds the top position among mobile apps in the lifestyle category in...

  • Customer Success Specialist Mandarin

    6 days ago

    Georgetown Georgetown Pulau Pinang Malaysia Career International Fos Sdn Bhd Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel. Bachelor's Degree or at least Diploma or equivalent in any...

  • Customer Success Specialist Mandarin

    7 days ago

    Georgetown Georgetown Pulau Pinang Malaysia 10050 Career International Fos Sdn Bhd Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client’s website shopping channel. Bachelor’s Degree or at least Diploma or equivalent...

  • Customer Experience Manager, APAC

    4 weeks ago

    Malaysia Expedia, Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or...

  • Customer Experience Manager, APAC

    1 week ago

    Malaysia Expedia, Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or...

  • L1 Customer Support Team Manager

    2 months ago

    Malaysia Toku Pte Ltd Full time

    Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Want to be part of our journey? **What will you be...

  • Manager, Global Customer Experience

    4 weeks ago

    Malaysia KLOOK Travel Full time

    Manager, Global Customer Experience page is loaded Manager, Global Customer Experience Apply locations Taipei Kuala Lumpur (CEG) time type Full time posted on Posted 30+ Days Ago job requisition id R-3570 About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together...