Current jobs related to Customer Success Manager III - Malaysia - Equinix

  • Customer Success Manager

    4 months ago

    Malaysia Yellow.ai Full time

    **About Us** **Our Company's Values** **Execute with Clarity & Focus**: - Pursue objectives with precision and unwavering focus. **Create Customer Success**: - Create a customer-centric culture that prioritises experience and satisfaction. **Move the Needle Everyday** - Drive continuous improvement and make tangible progress each day. **Demonstrate...

  • Customer Success Account Manager

    3 weeks ago

    Malaysia LittleLives Full time

    Customer Success Account Manager Customer Success Account Manager We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia. With a mission to revolutionize early childhood education through technology, we provide innovative solutions to our customers. About the Role As a Customer Success Account...

  • Customer Success Account Manager

    1 week ago

    Malaysia LittleLives Full time

    Customer Success Account ManagerCustomer Success Account Manager We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia. With a mission to revolutionize early childhood education through technology, we provide innovative solutions to our customers. About the Role As a Customer Success Account Manager,...

  • Specialist Customer Success Manager

    1 week ago

    Malaysia SAP SE Full time

    Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Malaysia (Hybrid) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences,...

  • Customer Success

    1 week ago

    Malaysia Hiredly X Full time

    Customer Success & Implementation Specialist This job is about ensuring successful implementation of technical projects for customers. You might like this job because it involves collaborating with teams, problem-solving, and enhancing customer experience. Full-Time few days ago Job Description Lead end-to-end delivery of technical projects, ensuring...

  • Customer Success Manager

    4 weeks ago

    Malaysia TIME's group Full time

    Account & Relationship Management (Sales) Work closely with the marketing and digital marketing team to convert leads into customers. Understand customers needs and manage sales pipeline in CRM system. Identify new prospects , generate leads , and drive customer acquisition . Build and maintain customer relationships , including reference and...

  • Customer Success Manager

    1 month ago

    Malaysia Denave India Full time

    The candidate will be required to work with project planning team to develop deployment/training schedules. He will be nurtured to lead as the Subject Matter Expert (SME) on the technology platforms such as CRM, HRMS, to name a few. Experience Essential Product implementation industries, responsible for project scoping, delivery, and overall client...

  • Customer Success

    1 month ago

    Malaysia Hiredly X Full time

    Job Responsibilities: Lead end-to-end delivery of technical projects, ensuring alignment with business objectives. Collaborate with software development teams, architects, and engineers to define project scope, requirements, and deliverables. Manage implementation timelines, resources, and customer expectations across multiple accounts. Serve as the...

  • Specialist Customer Success Manager

    1 week ago

    Malaysia SAP SE Full time

    Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Malaysia (Hybrid) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences,...

  • Customer Success Executive

    4 months ago

    Malaysia Cargobase Full time

    Cargobase is looking for a **Customer Success Executive** to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to...

  • Customer Success Manager

    1 month ago

    Malaysia TIME's group Full time

    Account & Relationship Management (Sales) Work closely with the marketing and digital marketing team to convert leads into customers. Understand customers needs and manage sales pipeline in CRM system.  Identify new prospects , generate leads , and drive customer acquisition . Build and maintain customer relationships , including reference...

  • Freelance Sales Demo

    5 months ago

    Malaysia Accrets Full time

    Company Description: At ASSIST, we specialize in data entry automation services, offering cutting-edge solutions to streamline accounting processes. Our product, built on robust technologies like Computer Vision and Large Language Model, integrates seamlessly with accounting platforms like Xero and QuickBooks, providing an intuitive and efficient user...

  • Customer Success

    1 week ago

    Malaysia Hiredly X Full time

    Customer Success & Implementation Specialist This job is about ensuring successful implementation of technical projects for customers. You might like this job because it involves collaborating with teams, problem-solving, and enhancing customer experience. Full-Time few days ago Job Description Lead end-to-end delivery of technical projects, ensuring...

  • Ant Group-customer Success Manager-international Bg

    3 months ago

    Malaysia Ant Group Full time

    Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services...

  • Customer Success Specialist

    1 month ago

    Malaysia Reading Full time

    Customer Success Specialist - Banking Full-time Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension) Work experience: Minimum of 6 months work experience in customer support in any industry Fresh graduates are...

  • Customer Success Account Manager

    3 weeks ago

    Malaysia LittleLives Full time

    We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. We are committed to transforming the way education is delivered in the...

  • Customer Success Consultant, Sea

    3 months ago

    Malaysia RELX Full time

    Customer Success Consultant Are you a customer-centric and data-driven individual? Are you a dynamic, enthusiastic B2B sales professional? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools...

  • Customer Success Partner

    2 months ago

    Malaysia TIME's group Full time

    Full time Add expected salary to your profile for insights Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). Monitor shipments for timely delivery. Communicate with internal and external parties about customer deliveries. Collaborate with the customer relationship team for...

  • Customer Success Partner

    2 months ago

    Malaysia TIME's group Full time

    Full time Add expected salary to your profile for insights Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). Monitor shipments for timely delivery. Communicate with internal and external parties about customer deliveries. Collaborate with the customer relationship team for...

  • Customer Success

    1 month ago

    Malaysia Hiredly X Full time

    Job Responsibilities: Lead end-to-end delivery of technical projects, ensuring alignment with business objectives. Collaborate with software development teams, architects, and engineers to define project scope, requirements, and deliverables. Manage implementation timelines, resources, and customer expectations across multiple accounts. Serve as the...

Customer Success Manager III

4 months ago

Malaysia Equinix Full time

Customer Success Manager III page is loaded

Customer Success Manager III Apply locations Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR

Who are we?

Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Customer Success Manager III

Customer Onboarding

  • Utilizes onboarding templates and checklists and uses judgment within a moderate scope to make modifications to the standard during onboarding based on customers needs and project scope

Uses the 3 Phase Methodology for onboarding:

  • Phase 1 - Conducts pre-onboarding for key customers
  • Phase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for customers
  • Phase 3 - Continuous Follow-up: Within a moderate scope, follows up with key customers

All Phases:

  • Communicates effectively, able to translate internal processes to be able to set customer expectations within a moderate scope. Communicates with developed skills in a way that allows the CSM to influence the customer and others.
  • Able to communicate with customers what other teams at Equinix do and how customers should utilize them

General:

  • Collects in depth information about the customer, so that the experience is personalized
  • Proficient in Equinix's processes, policies and escalation paths
  • Post onboarding, follows up on actions and tasks and understands how these tasks connect to customer's goals
  • Able to articulate trends for this customer
  • Able to utilize moderate inquiry (questioning) skills with the customer in order to better understand their business.
  • Able to use prior information to inquire more deeply about the customer

Adoption and Customer Success Management

  • Develop, maintain and track progress of a Customer Success Plan within a moderate scope
  • Drive product and process adoption by understanding customer usage trends of key customers
  • Able to articulate a moderate understanding of Equinix's products (current and future) and provide customer education.
  • Collect customer feedback, providing it to relevant teams to improve the customer experience
  • Proactively identifies feedback trends across customers and drives process improvements for key accounts
  • Proactively review product utilization and propose potential solutions for key customers

General:

  • For key customers only, partners with account team for presale discussion to facilitate account growth and gain insight and understanding of the customer
  • Acts as a customer advocate
  • Ensure smooth and clear handoff to/from internal teams
  • Proactively reaches out to customers to touch base (i.e. heath check) on key customers
  • Accumulate, utilize and distribute methods of best practices, May develop and implement new methods of best practices
  • Participate in key customer projects, may lead cross functional teams for key customer projects, within a moderate scope

Issue and Escalation Management

  • Assess issue/escalation to validate, prioritize and progress accordingly
  • Manage, document and raise visibility of critical escalations as appropriate
  • Engage key stakeholders as needed to ensure adherence to standard operating procedures, policies/rules/restrictions and when resolving issues and communicating externally with support from management
  • Identifies process improvement opportunities or plans while leveraging what is already in place
  • Participate in and/or collects issue post mortem/root cause analysis, to communicate resolution and any improvement plans when required

General:

  • Main point of contact for the customer providing honest and empathetic support, for CSM managed escalations. Escalates to GEM and functional teams as agreed
  • Work cross functionally to proactively engage internal colleagues in order to provide ongoing, timely updates and resolutions to the customer within a moderate scope
  • Provides globally consistent communication

Account Management & Retention

  • Involved in managing accounts in conjunction with sales and management, including support of order fulfilment and other contractual obligations within a moderate scope
  • Flags churn risks as they become known and proactively engages with sales and management to raise awareness of potential churn
  • Manages delivery of regular Operational Survey Review for selected accounts, within a moderate scope
  • Supports resolution of follow-up actions from CBRs and project manages follow-up actions from OBRs

General:

  • Drives high customer satisfaction
  • Able to support moderate customer projects independently and more complex projects under supervision

Qualifications

  • 3+ years experience preferred
  • Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About Us

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

(US Applicants)

Please click here to see the "Know Your Rights: Workplace Discrimination is Illegal" poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.

Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify .

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.

Privacy and Terms:

We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms . You can unsubscribe at any time should you wish to stop receiving information from us.

#J-18808-Ljbffr