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Customer Success Partner

3 months ago

Malaysia TIME's group Full time

Full time

Add expected salary to your profile for insights

  • Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
  • Monitor shipments for timely delivery.
  • Communicate with internal and external parties about customer deliveries.
  • Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
  • Contribute to enhancing overall customer experience.
  • Collect customer feedback for product and service improvement.
  • Ensure smooth communication with customers by working with different teams.
  • Guide new customers through product and service training.
  • Stay connected with customers to understand their evolving needs and challenges.
  • Manage customer accounts by promptly addressing issues and staying updated on service updates.
  • Retain customers and explore upsell opportunities through alternative business solutions.

Requirements:

  • Candidate must possess at least a SPM / STPM / Certificate or Diploma in Logistic/Supplier Chain or any related field.
  • Min 1 year of working experience in the same field (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success/Sales/tele-sales) is an added advantage.
  • Good at reading and writing in Mandarin and English are mandatory.
  • Good interpersonal skills and able to interact with people at all level.
  • Strong data analytical skills and ability to show effective leadership to solve problems and set priorities.
  • Able to work independently with minimum supervision
  • .Computer literate and proficient in MS Office tools / Google Sheets /applications.

Responsibles:

  • Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
  • Monitor shipments for timely delivery.
  • Communicate with internal and external parties about customer deliveries.
  • Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
  • Contribute to enhancing overall customer experience.
  • Collect customer feedback for product and service improvement.
  • Ensure smooth communication with customers by working with different teams.
  • Guide new customers through product and service training.
  • Stay connected with customers to understand their evolving needs and challenges.
  • Manage customer accounts by promptly addressing issues and staying updated on service updates.
  • Retain customers and explore upsell opportunities through alternative business solutions.

Requirements:

  • Candidate must possess at least a SPM / STPM / Certificate or Diploma in Logistic/Supplier Chain or any related field.
  • Min 1 year of working experience in the same field (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success/Sales/tele-sales) is an added advantage.
  • Good at reading and writing in Mandarin and English are mandatory.
  • Good interpersonal skills and able to interact with people at all level.
  • Strong data analytical skills and ability to show effective leadership to solve problems and set priorities.
  • Able to work independently with minimum supervision
  • .Computer literate and proficient in MS Office tools / Google Sheets /applications.
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 17 July 2024
  • Expected salary: RM2,300 - RM3,500 per month
CIEF Worldwide

Services

China Import Export Facilities (C.I.E.F) is a logistics company in Malaysia. Founded in 2014 and offering the best air freight and sea shipment from China to Malaysia and Malaysia to Bangladesh. We offer a range of exceptional China to Malaysia shipping services that consist of payment exchange system, parcel consolidation, less than container load, full container load and many more.

We are located in No. 72-3, Jalan Jalil 1, The Earth Bukit Jalil, 57000 Kuala Lumpur. We operate from Monday until Friday, from 9am - 6pm and two alternate Saturday, from 9am - 1pm.

Over the years, we have gained an excellent reputation in China to Malaysia logistics industry. CIEF now has broaden our service with Pets delivery. A pet pick up service for pets owner, we provide the best care for your pets.

Visit our page for more information :

China Import Export Facilities (C.I.E.F) is a logistics company in Malaysia. Founded in 2014 and offering the best air freight and sea shipment from China to Malaysia and Malaysia to Bangladesh. We offer a range of exceptional China to Malaysia shipping services that consist of payment exchange system, parcel consolidation, less than container load, full container load and many more.

We are located in No. 72-3, Jalan Jalil 1, The Earth Bukit Jalil, 57000 Kuala Lumpur. We operate from Monday until Friday, from 9am - 6pm and two alternate Saturday, from 9am - 1pm.

Over the years, we have gained an excellent reputation in China to Malaysia logistics industry. CIEF now has broaden our service with Pets delivery. A pet pick up service for pets owner, we provide the best care for your pets.

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