Customer Success Specialist Mandarin

3 weeks ago


Georgetown Georgetown Pulau Pinang Malaysia Career International Fos Sdn Bhd Full time

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client's website shopping channel. Bachelor's Degree or at least Diploma or equivalent in any discipline.

Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)Minimum of 6 months work experience in customer support in any industry.

Fresh graduates are welcome with degrees in the following disciplines:

English with Communication, English for Professionals, Mass Communication, or any related fieldCall centre experience is not a 'must' but would be a distinct advantage.



Responsibilities and Accountabilities:
Support customers to place online orders with the clientProvide timely support to customers through available communication channels (inbound phone calls and email)Process payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all timesProactively support customers to mitigate the risk of damage to the client's brand and customer loyaltyIdentify and escalate priority issues through appropriate channels as and when necessaryWork harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experienceMaintain and improves quality of service by sharing suggestions and recommendationsKeep job knowledge and skills up to date by attending training and continuously learningMeet all key performance indicators set by the company and clientAdhere to the policies and procedures set by the company and client

24/7 Rotational ShiftLanguage Allowance

  • Georgetown Georgetown Pulau Pinang Malaysia 10050 Career International Fos Sdn Bhd Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client’s website shopping channel. Bachelor’s Degree or at least Diploma or equivalent...


  • Pulau Pinang, Malaysia Westports Holdings Berhad Full time

    Job Description:We are looking for a Remote Customer Care Specialist to join our team at Westports Holdings Berhad. This part-time position is based in George Town, Penang and is ideal for entry-level candidates with 0 years of experience.Responsibilities:- Handling customer inquiries via phone, email, and chat in a professional and timely manner- Providing...


  • Jalan Kelawai Georgetown Pulau Pinang Malaysia Luv Sweettooth Enterprise Full time

    Advertising and marketing professionals develop and coordinate advertising strategies and campaigns, determine the market for new goods and services, and identify and develop market opportunities for new and existing goods and services.Tasks include –Planning, developing and organizing advertising policies and campaigns to support sales objectives;Advising...


  • Jalan Kelawai Georgetown Pulau Pinang Malaysia Luv Sweettooth Enterprise Full time

    Advertising and marketing professionals develop and coordinate advertising strategies and campaigns, determine the market for new goods and services, and identify and develop market opportunities for new and existing goods and services.Tasks include –Planning, developing and organizing advertising policies and campaigns to support sales objectives;Advising...


  • One Percint Bayan Lepas Pulau Pinang Malaysia 11900 Talentspothub Management Consulting Sdn. Bhd. Full time

    As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that...

  • Customer Service

    3 days ago


    Hexagon Tech Park Georgetown Pulau Pinang Malaysia Groove Gadget Group Sdn Bhd Full time

    What do we need you to do?Respond direct to customers, reply through a variety of channels (Shopee, Lazada etc.) to close sales.Provide prompt and accurate replies to customers.Fulfillment for processing orders and parcel issues.Able to work independently and play as a good team member.Collect and analyse customer feedback, handle customer complaints.Able to...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 10 **The Role**: Pricing Methodology Specialist **The Team**: This is an outstanding opportunity to join the world's leading price reporting organization as it continues to develop its strong presence in the global commodity markets. Customers in over 150 countries look to our expertise in news,...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Customer Experience Technical Specialist, Customer Care **The Team**: The MI Customer Care Team is designed to provide the best personnel, tools, knowledge, and insights needed every day to support our customers’ and partners’ needs. The Customer Care Team is the face of S&P Global’s Market...

  • Anaplan Specialist

    2 weeks ago


    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 **Job Role**: Anaplan Specialist **About the Role**: This is for an Anaplan Specialist part of Anaplan Innovation Hub program, which is a central value column of the S&P Global Finance. This person will interact directly with community users, providing front line support, meeting end users ‘Where...


  • Jalan Anson Georgetown Pulau Pinang Malaysia LK24 Sdn Bhd Full time

    Sales and marketing managers plan, direct and coordinate the sales and marketing activities of an enterprise or organization, or of enterprises that provide sales and marketing services to other enterprises and organizations.Tasks include –Planning and organizing special sales and marketing programmes based on sales records and market...


  • Jalan Anson Georgetown Pulau Pinang Malaysia LK24 Sdn Bhd Full time

    Sales and marketing managers plan, direct and coordinate the sales and marketing activities of an enterprise or organization, or of enterprises that provide sales and marketing services to other enterprises and organizations.Tasks include –Planning and organizing special sales and marketing programmes based on sales records and market...

  • Customer Service

    3 days ago


    Hexagon Tech Park Georgetown Pulau Pinang Malaysia 10300 Groove Gadget Group Sdn Bhd Full time

    What do we need you to do?Respond direct to customers, reply through a variety of channels (Shopee, Lazada etc.) to close sales.Provide prompt and accurate replies to customers.Fulfillment for processing orders and parcel issues.Able to work independently and play as a good team member.Collect and analyse customer feedback, handle customer complaints.Able to...


  • Pulau Pinang, Malaysia Cisive Full time

    Cisive continues to make significant advances in the employment screening industry and is always looking for the right people to take us further. Recognized as a national leader in quality of service, timely reporting, cost-effectiveness, state-of-the-art technology programs, and legal expertise in employee screening, Cisive serves many of the country’s...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **Department overview**: The Customer & Growth Office, a new shared capability within Market Intelligence, partners closely with the Sales organization to deliver a differentiated customer experience. This group enables our sales team and businesses by overseeing customer success, sales operations,...


  • Pulau Pinang, Malaysia Cisive Full time

    Cisive continues to make significant advances in the employment screening industry and is always looking for the right people to take us further. Recognized as a national leader in quality of service, timely reporting, cost-effectiveness, state-of-the-art technology programs, and legal expertise in employee screening, Cisive serves many of the country’s...


  • Pulau Pinang, Malaysia Mr Diy Group Full time

    Job Description:MR DIY Group is seeking a highly motivated and resilient Remote Web Chat Specialist to join our team in George Town, Penang, MY. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role. Responsibilities:- Respond to customer inquiries and provide support through web chat- Assist...


  • Pulau Pinang, Malaysia Mr Diy Group Full time

    Job Description:MR DIY Group is seeking a highly motivated and resilient Remote Web Chat Specialist to join our team in George Town, Penang, MY. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role. Responsibilities:- Respond to customer inquiries and provide support through web chat- Assist...


  • One Percint Bayan Lepas Pulau Pinang Malaysia Talentspothub Management Consulting Sdn. Bhd. Full time

    As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that...


  • One Percint Bayan Lepas Pulau Pinang Malaysia Talentspothub Management Consulting Sdn. Bhd. Full time

    As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that...


  • One Percint Bayan Lepas Pulau Pinang Malaysia Talentspothub Management Consulting Sdn. Bhd. Full time

    As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that...