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Customer Care

4 months ago

Jalan Subang Subang Jaya Selangor Malaysia TresGo Sdn Bhd Full time
To efficiently handle inbound and outbound customer call and WhatsApp inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage customer's and in-house enquiriesHandle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies

Fresh graduates are encouraged to apply.

Previous working experience in customer service, or customer service related fields is an added advantage but not essentialPossess good telephone etiquette with good listening skillsKnowledge in handling basic computer (Microsoft Excel/Word and email)Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectivelyIs aware of e-commerce industryAble to work from warehouse premise in Subang

Annual leave and sick leaveBonusKWSP and SOCSOMedical & Insurance Coverage