Customer Support Associate

6 days ago


Subang Jaya, Malaysia VALIRAM Full time

Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.
- Be a true brand ambassador by living the brand values in each customer interaction.
- Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.
- Resolve issues:

- Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
- Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.
- Be a great team member:

- Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
- Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
- Stay up to date on official information related to the brand, promotions, and the various support systems in use.

Attend to any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, execution and continual improvement of the daily operations.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



  • Subang Jaya City Council, Malaysia PA Corporate Support Sdn. Bhd. Full time

    OverviewPA Corporate Support Sdn. Bhd. is seeking a Risk Management Associate to join our team.Key ResponsibilitiesAssist in the preparation of full set accounts, ensuring accuracy and timeliness.Perform data entry of financial transactions into accounting software, maintaining high levels of precision and attention to detail.Administrative and Compliance...


  • Subang Jaya, Selangor, Malaysia Conduent Full time

    OverviewWe are a leading provider of mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people who rely on us.As a Customer Experience Associate, you will have the opportunity to thrive in a culture where individuality is valued every day.


  • Subang Jaya, Malaysia CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • Subang Jaya, Malaysia CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • Subang Jaya, Selangor, Malaysia BloomThis Full time

    Job SummaryThe Customer Service and Sales Associate - Floral Department role at BloomThis requires a highly motivated individual who can provide exceptional customer service, promote sales, and maintain a clean and organized store environment. As a key member of our team, you will be responsible for assisting customers in selecting and purchasing products,...


  • Subang Jaya, Malaysia Expedia Partner Solutions Full time

    The **Partner Success Associate’s / Inside Sales Associate's** primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group’s lodging partners to...


  • Subang Jaya, Malaysia tekkis Full time

    What you will do As a Customer Service Tech Support at Tekkis, you will be tasked with: - Addressing and resolving inbound customer support inquiries - Working with internal cross-functional partners to resolve customer inquiries - Able to simple query on SQL Workbench to retrieve customer data - Ensure each inquiry is “resolved” form the customer’s...


  • Petaling Jaya, Selangor, Malaysia MR International Group Full time

    As a key member of the MR International Group team, you will be responsible for delivering exceptional customer service to our clients. This role is ideal for individuals who are passionate about providing support and solutions to customers.Key Responsibilities:Provide timely and effective responses to customer inquiries via phone, email, or other...


  • Subang Jaya, Malaysia Wavelet Solutions Sdn Bhd Full time

    **Job description** BigLedger has an opening for Cloud Support Engineer that has a background in accounting and has good communication skills. This position would primarily be responsible for communicating with customers to help resolve their issues faced while using our ERP software. **Responsibilities**: - Understand and analyse customer's...


  • Subang Jaya, Malaysia SDZ Support Company Full time

    SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...


  • Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    Customer Support for Travel PartnersWe're seeking a skilled Customer Support Specialist to join our team at ENGINEERINGUK. As a Lodging Partner Liaison, you will be responsible for providing exceptional customer service and support to travel partners.Key Responsibilities:Respond to customer inquiries via phone, chat, and email in a timely and professional...

  • Operation Associate

    6 days ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    Job Title**:Operation Associate** Location: Subang Jaya, Selangor **Key Responsibilities**: This role requires to manage escalations from sales channels and vendors, liaising with internal support teams for solutions and sharing daily reports on TV/Device fulfillments progress to all stake holders **Qualifications**: - Minimum Diploma or Degree with at...


  • Petaling Jaya, Malaysia CBRE Full time

    **Contract Support Associate** **Job ID** - 181849**Posted** - 03-Sep-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Accounting/Finance, Administrative, Data Centers **Location(s)** Petaling Jaya - Selangor - Malaysia **About the Role**: As a CBRE Contract Support Associate, you will provide exceptional customer service...

  • Operation Associate

    2 weeks ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    Position: Operation Associate Location: Sunway Pinnacle, Selangor Duration: Contract (Renewable) - This role requires to manage escalations from sales channels and vendors, liaising with internal support teams for solutions and sharing daily reports on TV/Device fulfillments progress to all stake holders - Below are the expected requirements - Customer...


  • Subang Jaya, Malaysia Global Turbine Asia Sdn Bhd Full time

    1. Manage and maintain close relation with customers, OEM and other potential stakeholders for successful management of the company contracts and key accounts. 2. Prepare and lead commercial and contractual negotiations with OEMs and Customers. 3. Ensure Customer's requirement and expectations are met. Guaranty Customer's satisfaction. 4. Ensure contract...


  • Subang Jaya, Malaysia DFINITI TECHNOLOGIES SDN BHD Full time

    **DUTIES & RESPONSIBILITIES** - Responsible for providing customer support and services. - Serves as first point of contact for customer and inquiries for after sales activities. - Schedules and coordinates travel for Service Engineer to support customers. - Manage warranty record and claims during warranty period. - Handle customer complaints and work with...

  • IT Helpdesk Support

    3 weeks ago


    Subang Jaya, Malaysia Aspiro Sdn Bhd Full time

    To provide first level and second level support for all incidents and requests tickets submitted by the IT end-users - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue reported by the customer. - Guide through the problem-solving process encompassing desktop-related...


  • Petaling Jaya, Malaysia TRI I Concept Sdn Bhd Full time

    **Join Our Team at Tri I Concept Sdn Bhd - Elevating High-End Bathroom Experiences** **Position: Sales Support | Sales Associate** As a Sales Support | Sales Associate at Tri I Concept Sdn Bhd, you will play a pivotal role in providing clerical and organizational support to the sales team. Your responsibilities will include: - Attend to walk-in customers...

  • Commercial Associate

    3 weeks ago


    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Subang Jaya, Malaysia Global Turbine Asia Sdn Bhd Full time

    1. Manage and maintain close relation with customers, OEM and other potential stakeholders for successful management of the company contracts and key accounts. 2. Prepare and lead commercial and contractual negotiations with OEMs and Customers. 3. Ensure Customer's requirement and expectations are met. Guaranty Customer's satisfaction. 4. Ensure contract...