Specialist, Learning

1 month ago


Malaysia Tbwa ChiatDay Inc Full time

Seeking a Training Manager to design and deliver training empowerment programs, optimize empowerment solutions, and drive operational health of online training.

About OKX

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. We provide hundreds of token & futures trading pairs to help traders optimize their strategy. Our derivatives remain a top-notch venue globally, with a daily volume of approximately $10 billion. We strive to make innovative achievements that change the world and never stop improving our customer experience.

Key Responsibilities:

  • Collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs.
  • Design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
  • Manage instructor empowerment, course management, and training resource management.
  • Design and deliver empowerment solutions based on business differences, collaborate with business teams to drive implementation.
  • Manage and improve training tools to drive operational health of online training.

Requirements:

  • Excellent command of spoken and written English and Mandarin.
  • Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
  • Ability to independently design and develop courses, and experience in teaching customer service teams.
  • Ability to independently design and organize the delivery of training empowerment projects.
  • Possess strong organizational resource scheduling and teamwork.

Benefits:

  • Competitive remuneration package.
  • Meal allowance up to RM 500/month.
  • Unlimited transport allowance.
  • Monthly team building.
  • RM 2,500 training & wellness benefits per annum.
  • Yearly bonus.
  • Convenient workplace.
  • Insurance coverage for employees & dependants.
  • Excellent prospects for growth and promotion.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment.

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