Specialist, Learning
1 month ago
Seeking a Training Manager to design and deliver training empowerment programs, optimize empowerment solutions, and drive operational health of online training.
About OKX
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. We provide hundreds of token & futures trading pairs to help traders optimize their strategy. Our derivatives remain a top-notch venue globally, with a daily volume of approximately $10 billion. We strive to make innovative achievements that change the world and never stop improving our customer experience.Key Responsibilities:
- Collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs.
- Design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
- Manage instructor empowerment, course management, and training resource management.
- Design and deliver empowerment solutions based on business differences, collaborate with business teams to drive implementation.
- Manage and improve training tools to drive operational health of online training.
Requirements:
- Excellent command of spoken and written English and Mandarin.
- Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
- Ability to independently design and develop courses, and experience in teaching customer service teams.
- Ability to independently design and organize the delivery of training empowerment projects.
- Possess strong organizational resource scheduling and teamwork.
Benefits:
- Competitive remuneration package.
- Meal allowance up to RM 500/month.
- Unlimited transport allowance.
- Monthly team building.
- RM 2,500 training & wellness benefits per annum.
- Yearly bonus.
- Convenient workplace.
- Insurance coverage for employees & dependants.
- Excellent prospects for growth and promotion.
- Employee engagement, recognition and appreciation program.
- Multinational working environment.
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