Technical Service Specialist
3 weeks ago
MAIN PURPOSE OF ROLE
Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.
The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
MAIN RESPONSIBILITIES
- Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)
- Schedule and perform planned maintenance activities
- Assist with instrument installations
- Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.
QUALIFICATIONS, EDUCATION & EXPERIENCE
- Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
-
Technical Service Manager
3 weeks ago
Subang Jaya, Selangor, Malaysia Randstad Malaysia Full timeOne of the best selling brands on ShopeeCompany performance bonus People Management Opportunity about the company Randstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their...
-
Cloud specialist
7 days ago
Subang Jaya, Selangor, Malaysia Vstecs Full timeCLOUD SPECIALIST Selangor - Kota Damansara, Petaling JayaRESPONSIBILITY:Collaborate with architect and developers to design and build cloud service oriented solutions. Propose and design solutions based on cloud best practices and industry standards. Deliver technical details, diagrams, or other content to assist in creating quotes and proposals. Create...
-
Subang Jaya, Selangor, Malaysia Hitachi Careers Full timeDescription Your responsibilities: Responsible on taking leverage the existing installed base and identifying and developing sales opportunities for Transformers Service Solutions, driving sales volume and margin goals assigned and establishing long-term customer relationships by understanding customer requirements and applicable regulations, responding...
-
Technical Support
2 weeks ago
Subang Jaya, Selangor, Malaysia DXC Technology Full timeJob Description:Job Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an...
-
Technical support engineer
3 weeks ago
Subang Jaya, Selangor, Malaysia Mphasis Full timeJob Description Location - Malaysia Job Summary – Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware College degree or above ● Knowledge in customer...
-
Field Service Engineer
2 weeks ago
Subang Jaya, Selangor, Malaysia Danaher Full timeAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Sales Specialist
3 weeks ago
Subang Jaya, Selangor, Malaysia PerkinElmer Full timePerkinElmer is committed to helping scientists, researchers and environmental professionals address critical challenges across the globe. In this interview with the Environmental Business Journal, we focus on the area of environmental analysis where our instruments, software and services help support testing and research to protect and preserve natural...
-
Treasury Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Siemens Full timeTreasury Specialist Located in Malaysia / Kuala Lumpur and is organizationally part of the local ASEAN FIN organization with reporting line to the Head of Treasury ASEAN + (virtual part of the Global Treasury community).Organizational DevelopmentEstablishing, developing and managing the global governance and IT infrastructure for treasury, pensions and...
-
Senior Area Service Professional
3 weeks ago
Subang Jaya, Selangor, Malaysia Abbott Laboratories Full timeMAIN PURPOSE OF ROLE Provide support to ADD customers and field personnel across APAC countries as the primary contact for ADD's highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the...
-
Service Desk
2 weeks ago
Subang Jaya, Selangor, Malaysia Hitachi Careers Full timeDescription Mission statement:The mission of Hitachi Energy's Customer Experience Organization is to support our customer's mission critical systems by providing superior quality of services. The focus of the role is served as the primary point of contact for monitoring / owning incidents, addressing user requests/questions and providing a communications...
-
Language Specialist
4 weeks ago
Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full timeDescriptions The world of global advisory, audit, and tax compliance services for large multinationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling...
-
Field Service Engineer
4 weeks ago
Subang Jaya, Selangor, Malaysia Philips Full timeJob TitleField Service EngineerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...
-
Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full timeDescriptions KPMG Forensic offers a spectrum of Anti-Money Laundering ("AML") and Sanctions and related services to assist clients in effectively managing their exposure to financial crime and other irregularities, reacting rapidly to emerging issues, safeguarding and limiting damage to reputation. This is achieved by providing credible forensic results...
-
A/SA - Transaction Services (Petaling Jaya)
4 weeks ago
Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full timesTransaction Services specialises in carrying out due diligence for clients who are looking to acquire (buy-side) or divest (sell-side) companies and businesses.Our buy-side transaction services include financial, tax, commercial and operational due diligence. These help our clients identify the key issues and potential risks in the target's business,...
-
SAP BPC Consultant
2 weeks ago
Subang Jaya, Selangor, Malaysia DXC Technology Full timeJob Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of...
-
Senior IT Engineer
2 weeks ago
Subang Jaya, Selangor, Malaysia DXC Technology Full timeJob Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and...
-
Key Account Manager – Data Center
3 weeks ago
Subang Jaya, Selangor, Malaysia JAC Recruitment Malaysia Full timeOur client is a long established world-class consulting and project management consultancy firm that provides design, development and project life-cycle delivery management services that specializes in critical facilities setup.JOB RESPONSIBILITIES Develop business opportunities in Data Center industry which include infrastructure solutioning and...
-
Key Account Specialist, Pharmacy
3 weeks ago
Subang Jaya, Selangor, Malaysia Abbott Laboratories Full timeAbbott's Medicines Business At Abbott, we're all about helping people live their best lives through better health with our life-changing technology. Whether it's an ordinary headache or a more serious illness, we want people to get better fast, so they can go back to doing the things they love.In our medicines business, that means being the company that...
-
Assistant Manager/Manager
3 weeks ago
Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full timeDescriptions KPMG Forensic offers robust, practical advice, helping our clients dealing with: Fraud, misconduct and corruption investigations Commercial disputes advisory and litigation support Digital evidence recovery Regulatory compliance Anti-money laundering & sanctions services Intellectual property and contract governance Fraud risk management and...
-
AD/D - Anti-Money Laundering (Petaling Jaya)
4 weeks ago
Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full timeDescriptions KPMG Forensic offers robust, practical advice, helping our clients dealing with:Fraud, misconduct and corruption investigations Commercial disputes advisory and litigation support Digital evidence recovery Regulatory compliance Anti-money laundering & sanctions services Intellectual property and contract governance Fraud risk management and...