Associate

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Vialto Full time

Job Summary: Immigration caseworker role involves assisting clients with immigration requirements, ensuring adherence to laws and regulations, and delivering outstanding client service.

Vialto Partners is a market leader in global mobility services, connecting the world through its unique and dynamic team. With over 6,500 staff in over 50 countries, the company continues to grow and expand its services. The team helps companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner.

The role of an immigration caseworker is crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved. The caseworker plays a vital role in collaborating with clients, individual employees, legal teams, government entities, and various stakeholders to facilitate efficient and well-coordinated immigration processes.

Responsibilities:

  • Serve as the primary point of contact for corporate clients seeking immigration support.
  • Understand the unique immigration needs of each client and develop tailored immigration plans.
  • Handle the end-to-end immigration process for employees, including visa applications, work permits.
  • Prepare and review immigration forms, petitions, and supporting documentation to ensure accuracy and compliance.
  • Interpret and apply immigration rules to ensure clients' compliance and avoid any potential legal issues.
  • Advise clients on immigration processes, timelines, and potential risks.
  • Maintain accurate and organized case files for each client, ensuring all relevant documents are securely stored and readily accessible.
  • Ensure commercial awareness and efficiently record time on a timely basis and support with billing activities.
  • Prepare and submit necessary documentation to government agencies and authorities.
  • Communicate effectively with clients, government officials, and internal teams to ensure seamless exchange of information.
  • Liaise with network office, third party providers, consulates, embassies, and immigration authorities to receive up-to-date immigration rules or monitor case progress and resolve issues.
  • Handle unexpected issues that may arise during the immigration process with professionalism and efficiency.
  • Provide regular updates to clients on the status of their immigration cases or changes to immigration rules.
  • Use a broad range of tools and techniques to extract insights from current trends in the business area.
  • Address client inquiries, concerns, and feedback in a timely and courteous manner.
  • Train new/junior team members on case management and immigration law forms and applications.
  • Stay up-to-date with relevant immigration laws, regulations, and policies.

Requirements:

  • Minimum Degree Required: Bachelor degree.
  • Required Fields of Study: Accounting, Finance, Economics, Business or any related field.
  • Minimum Years of Experience: 0 to 2 years of relevant experience.

Vialto Partners is an equal opportunity employer that does not discriminate on the basis of any legally protected status. The company is committed to valuing differences and working alongside diverse people and perspectives.


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