Service Operations Manager

2 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
A leading local HVAC contractor with a number of high profile clients.

about the job

Collaborate with engineers, technicians, and contractors to ensure smooth service operations.Maintain strong relationships with customers.Achieve sales targets set by the company.Manage the hiring, staffing, training, and maintenance of a diverse and effective workforce to support the service team.Manage and guide service engineers and technicians.Determine necessary resources (manpower, equipment, and materials) from start to finish while considering budgetary constraints.Plan all service operations and schedule intermediate phases to ensure deadlines are met.Participate in the company's ISO 9001:2015 QMS.Prepare monthly management meeting reports/presentations for the service division.Achieve the company's annual service target.
*Full working hours from Monday to Friday and half day on Saturdays.

skills/requirements
Graduate of Bachelor Degree in Mechanical/Electrical, HVAC or any relevant qualifications.Minimum 5 years of working experience in relevant field.Strong knowledge of heating, ventilation, and air conditioning principles, components, and systems.Proven experience in managing and developing a diverse team of engineers and technicians.Strong leadership skills with the ability to motivate and guide a team.Strong organizational and planning skills to ensure efficient service operations.Ability to manage resources effectively, including manpower, equipment, and materials.
The above is just a guideline about the position. Candidates with the necessary qualifications are welcome to apply. Please apply through this advertisement for a smooth application to register your interest. *Due to the high volume of applicants, only shortlisted candidates will be contacted.
skills no additional skills required
qualifications no additional qualifications required
education Bachelor Degree
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