Current jobs related to Customer Service Operations Manager - Kuala Lumpur, Kuala Lumpur - Hopper
-
Field Service Engineer
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob SummaryWe are seeking a skilled Field Service Engineer to join our team at Wohn-Service-Team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in Malaysia. Your primary focus will be on ensuring the continuous function of AEG PS products and systems, while also providing...
-
Customer Service Representative
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeJob OverviewWe are seeking a highly skilled Customer Service Executive to join our team at Agensi Pekerjaan Great Pyramid Sdn Bhd. As a key member of our customer service operations, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries via...
-
Customer Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeJob OverviewAs a Customer Service Executive, you will be responsible for daily customer service operations, delivering high-quality service according to our client's requirements.Roles & ResponsibilitiesRespond to customer inquiries via email, message, and call, covering topics such as overseas visa applications for employees, onboarding and offboarding...
-
Customer Service Representative
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeJob OverviewWe are seeking a highly skilled Customer Service Executive to join our team at Agensi Pekerjaan Great Pyramid Sdn Bhd. As a key member of our customer service operations, you will be responsible for delivering exceptional service to our clients and ensuring their satisfaction with our solutions.Key ResponsibilitiesRespond to customer inquiries...
-
Restaurant Operations Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeJob Title: Restaurant Operations ManagerJob Summary:Talent Recruit is seeking a skilled Restaurant Operations Manager to lead our fast-growing food and beverage retail company. As a key member of our team, you will be responsible for managing daily restaurant operations, ensuring exceptional customer service, and driving sales growth.Key...
-
Customer Service Representative
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full timeJob Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key Responsibilities:Respond to customer...
-
Customer Service Representative
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full timeJob Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key...
-
Restaurant Operations Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeRestaurant Manager Job DescriptionTalent Recruit is seeking a highly motivated and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for leading a team of staff to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead a team of staff to achieve sales targets and provide excellent...
-
Junior customer service executive
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pichaeats Full timeJunior Customer Service Executive Summary Provide exceptional support to clients, address customer inquiries, and ensure a positive experience with Picha Eats products and services. We're seeking a Junior Customer Service Executive to join our team. As an integral part of our customer service team, you will be responsible for providing exceptional...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Architect to join our team at Swift Software. As a pivotal member of our Customer Success team, you will play a central role in our Agile transformation, collaborating closely with multi-functional squads to drive technical and customer-centric solutions.This role involves...
-
Operations Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeAbout Hunters International Sdn BhdA leading commercial property management company in Kuala Lumpur.Key ResponsibilitiesLead service operations, carpark management, and maintenance of the commercial property.Plan, formulate, manage, and oversee the operations, maintenance, and upkeep of the premises.Review facilities management programs and developments to...
-
Customer Service Ambassador
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeWe are seeking highly skilled Customer Service Specialists to join our client's team in Kuala Lumpur, Malaysia. This role requires fluency in both Mandarin and English (spoken and written), as you will play a critical role in ensuring a seamless customer experience within the travel industry, handling inquiries, resolving issues, and delivering top-notch...
-
Operations Manager Assistant
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeOperations Assistant ManagerAre you a seasoned professional looking for a new challenge in the fast-paced retail food and beverage industry? We are seeking an experienced Operations Assistant Manager to join our team at a rapidly growing company in Kepong, Kuala Lumpur.Key Responsibilities:Develop and implement sales strategies to drive revenue growth and...
-
Customer service representative
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full timeSeeking a customer service representative with excellent communication skills to provide support to clients via phone, chat, and email. Teleperformance Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia, with a strong focus on customer satisfaction. Responsibilities include: Answer customer...
-
Operations Manager Assistant
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeOperations Assistant ManagerCompany Overview:Talent Recruit is representing a fast-growing retail food and beverage company in Kepong, Kuala Lumpur. As they expand, they seek an Operations Assistant Manager to join their team.Key Responsibilities:Develop sales strategies to meet revenue targets and manage operating costs.Develop and execute outlet expansion...
-
Lead Customer Success Architect – Observability
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full timeAbout the RoleWe are seeking a highly skilled Senior Observability & Service Management Coach & Success Architect to join our Customer Success team. As a pivotal member of our team, you will play a central role in our Agile transformation, collaborating closely with multi-functional squads to drive technical and customer-centric approaches.This role involves...
-
Customer Service Representative
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full timeWe are a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As a Customer Service Specialist at SummitNext Technologies Sdn. Bhd., you will be responsible for handling customer inquiries and resolving issues through various channels.Key Responsibilities:Handling customer inquiries and resolving issues through...
-
Operations Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full timeJob Title: Assistant ManagerAt J-Recruit Recruitment Agency, we are seeking a highly skilled and experienced Assistant Manager to join our team. The successful candidate will be responsible for overseeing the operations of our Business Centres, ensuring that they maintain high standards of image, cleanliness, and service delivery.Key Responsibilities:Manage...
-
Operations Manager
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full timeJob Title: Assistant ManagerAt J-Recruit Recruitment Agency, we are seeking a highly skilled and experienced Assistant Manager to join our team. The successful candidate will be responsible for overseeing the operations of our Business Centres, ensuring that they maintain high standards of image, cleanliness, and service delivery.Key Responsibilities:Manage...
-
Lead Customer Success Architect – Observability
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full timeAbout the RoleWe are seeking a highly skilled Senior Observability & Service Management Coach & Success Architect to join our Customer Success team. As a pivotal member of our team, you will play a central role in our Agile transformation, collaborating closely with multi-functional squads to drive technical and customer-centric approaches.This role involves...
Customer Service Operations Manager
2 months ago
Hopper is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our B2B CS Operations team, you will play a critical role in driving customer happiness and reducing our cost to serve customers.
You will be responsible for providing guidance and oversight to a third-party call center, ensuring that our customers receive exceptional service and support. Your expertise in call center operations, customer satisfaction, and regulatory compliance will be invaluable in helping us achieve our goals.
Key Responsibilities- Provide guidance and oversight to a third-party call center to ensure exceptional customer service and support.
- Develop and implement strategies to drive customer satisfaction and reduce our cost to serve customers.
- Work closely with our training and quality departments to create an environment of continuous learning and improvement.
- Monitor productivity and assist the BPO in motivating the team to reach daily, weekly, and monthly goals.
- Be a point of escalation for the BPO and internal stakeholders for the Front Line Agent operations.
- Assist with tactical planning as it pertains to operations and achievement of results.
Hopper is a leading travel platform that powers our mobile app, website, and B2B business, HTS (Hopper Technology Solutions). We leverage massive amounts of data and advanced machine learning algorithms to bring transparency, flexibility, and savings to travelers globally.
Our platform serves hundreds of millions of travelers globally and continues to capture market share around the world. We are ranked the third-largest online travel agency in North America and have been downloaded over 120 million times.
We are committed to continuous growth and learning, and we are excited to have you join our team as a Customer Service Operations Manager.
