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Customer Service Consultant

2 months ago

Malaysia Planet Telecoms Managed Services Sdn Bhd Full time
Customer Service Representative

Join our team as a Customer Service Representative and provide exceptional service to our customers at our shop.

  • Handle customer enquiries on services provided, including Postpaid, Prepaid, Broadband, and Account Status.
  • Responsible for handling customer information, monetary transactions, handsets, and ensuring proper control, reconciliation, and timely updates in the system.
  • Maintain accurate and comprehensive records of new and existing customers.

As a Customer Service Representative, you will be the face of our company, providing a positive experience for our customers. You will be responsible for resolving customer complaints, answering questions, and providing solutions to their problems.

We are looking for a highly motivated and customer-focused individual who is able to work in a fast-paced environment. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we want to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to our customers.
  • Handle customer enquiries and resolve complaints in a timely and professional manner.
  • Maintain accurate and comprehensive records of customer interactions.
  • Work collaboratively with other team members to achieve sales and customer service goals.