Customer Service Associate
1 month ago
Respond to customer queries:
Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.
Support customer enquiries via email, phone or chat in a non-scripted environment by providing the right solution in the best way.
Be a true brand ambassador by living the brand values in each customer interaction.Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.
Resolve issues:
Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.
Be a great team member:
Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
Stay up to date on official information related to the brand, promotions, and the various support systems in use
Language:
Must be able to both speak and write in Cantonese
Education:
Candidate must possess at least a Diploma in any field alongside relevant working experiences as an added advantage
Professional Experience:
Minimum 1 year of related experience in Customer Services
Personal Attributes:
You have great communication skills, among which the ability to convey information concisely and clearly in a friendly and professional manner.
You have great problem-solving skills and the ability to search for and quickly take in all necessary information to help you solve the customer's issueYou love communicating via chat/DM and are as natural in that as in a regular conversation.
You have great typing skills (ideally scores at or above 36WPM) and excellent written communication skills – good grammar and spelling, clear and concise writing that adds to an efficient resolution for the customer requests.
Language AllowanceAttendance AllowancePunctuality AllowanceTransport AllowanceMobile Allowance
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