![SRG Asia Pacific Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Support Hero
5 days ago
Love It Here:
Earn cool performance incentives for hitting targets.
Work in a performance-driven environment where your skills shine.
Get extensive training and support to rock your role and beyond.
Learn from top mentors in the industry.
Grow your career in a booming BPO Call Centre Industry.
Gain experience in a fast-paced, exciting environment.
Improve your communication and negotiation skills every day.
Convenient location at KL Sentral, easily accessible by public transport.
Enjoy a fun workplace with awesome activities and rewards.
Get full medical coverage, EPF contribution, and moreJOB SUMMARY:
As a Customer Care Consultant, you'll chat live with customers, greet them warmly, solve their problems, and handle inquiries
DUTIES AND RESPONSIBILITIES:
Chat professionally with customers via live chat, handling both inbound and outbound tasks.
Use Service Requests and Trouble Tickets to escalate complaints or requests.
Recommend products and upgrades to customers.
Help keep customers who want to downgrade their services.
Meet productivity goals while providing top-notch customer service.
Take on other tasks as needed by your manager.
Hit your individual and team goals (KPIs).
REQUIREMENTS:
Degree/Diploma with 6 months to 2 years of experience.
Previous customer service experience, especially in a call center, is a plus.
Fluent in English, Bahasa Malaysia, Tamil & Mandarin.
Positive attitude, detail-oriented, trustworthy, ethical, and focused on your goals.
Strong customer service skills:
attentive, empathetic, patient, consistent, persuasive, and great at communicating.
Comfortable working under pressure and on rotating shifts (9 AM – 12 AM), including weekends and public holidays.
Must have your own transportation; immediate availability is preferred.
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