The customer success specialist
2 months ago
Location:
George Town, Penang,
Malaysia Salary:
RM 2, - RM 3,
Language Requirement:
English &
Mandarin Working Hours: 9am to 6pm or pm to 9pm Overview: Respond to customer inquiries via phone and email. Serve as the primary contact for customers on the client's website. Embody the client's values of responsibility, quality, and excellence.
Responsibilities:
Assist customers in placing online orders and provide timely support. Handle payments and confidential information securely. Proactively support customers to enhance brand loyalty. Collaborate with team members to improve customer support experience. Stay updated through training and meet performance indicators.
Requirements Education:
Bachelor's Degree or equivalent; B2 level English proficiency
Experience:
Minimum 6 months in customer support; call center experience advantageous
Interpersonal Skills:
Customer service orientation, active listening, problem-solving, and emotional intelligence
Technical Skills:
Typing speed of wpm with % accuracy; proficient in Microsoft Windows and Office. Able to Write / read / speak mandarin fluently
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