Time & Attendance Analyst

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

Requisition ID 51566
Position Type FT Permanent
Recruiter #LI-SSM1
Posting Type LI

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

This role will be a member of a global team supporting Ultimate Kronos Group (UKG) time and attendance (T&A) solutions for Kerry and part of Global T&A and Payroll Integration project.

Key responsibilities
  • Elicit business requirements and configure UKG/Kronos T&A applications to meet business requirements.
  • Support rollout of UKG WFM Pro (previously known as Kronos Dimensions) along with our implementation partner.
  • Partner with internal and external team members and stakeholders to ensure go-live and post-live success.
  • Review and prioritize system maintenance, enhancements, business as usual changes and change requests.
  • Configure the system, manage integrations and release of changes in alignment with best practices and Kerry change control processes.
  • Responsible for design and configuration in line with business and regulatory requirements.
  • Support the creation of training and documentation of system for users.
  • Manage support requests within defined service level agreements.
  • Work on troubleshooting issues including root cause analysis and work within defined procedures and practices to determine appropriate action.
  • Constant focus on identifying and recommending changes to existing procedures and practices based on process, technology, and data knowledge.
  • Provide backup cover and support to other team members.
  • Research new techniques and maintain knowledge of current trends and strategies in the application and process area.
Qualifications and skills
  • Preferrable bachelor's degree in ICT or related discipline
  • Minimum 3-5 years of experience in configuring, implementing, and supporting time and attendance systems and processes, primarily in the area of UKG Dimensions.
  • Experience to include Timekeeper, Accruals, Absence, interfaces, WDM (Clocks/devices), and advanced scheduling modules.
  • Experience of integrating with HR and Payroll systems is also required.
  • Advanced English, excellent verbal and written communication skills is a must.

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.



  • Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time

    Time & Attendance Support Analyst (Kronos)Job ID Posted 21May2024Role type FulltimeAreas of InterestAdministrative, People/Human ResourcesLocation(s)Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia We are looking for a Time & Attendance Support Analyst / Snr Analyst to join our team, responsible for the support of the United time tracking and...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ConvaTec Full time

    IntroOur search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to #ForeverCaring as a WFA Time Management Analyst, and you'll do the same.In this role, you will support Workforce...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Full time

    Why choose Logicalis? As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Full time

    Why choose Logicalis? As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Real Time Analyst Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    As a WFM/ RTA Analyst you jos tasks includes:To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. To create report template, report file and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    Key Responsibilities: Responsible for managing and ensuring the service level agreements for various programs are met. Manage the call volume, daily attendance and program break schedules. Analyse data to outline reasons for under/over performance and recommend actions to improve performance. Assist with creation of metrics and targets to meet service level...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Full time

    Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Strategy analyst

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    We are searching for an organized Strategy Analyst to join our productive team at Agensi Pekerjaan BTC Sdn Bhd in Kuala Lumpur.Growing your career as a Full Time Strategy Analyst is a fantastic opportunity to develop useful skills.If you are strong in decision-making, adaptability and have the right experience for the job, then apply for the position of...

  • Strategy analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    We are searching for an organized Strategy Analyst to join our productive team at Agensi Pekerjaan BTC Sdn Bhd in Kuala Lumpur.Growing your career as a Full Time Strategy Analyst is a fantastic opportunity to develop useful skills.If you are strong in decision-making, adaptability and have the right experience for the job, then apply for the position of...

  • Strategy analyst

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    We are searching for an organized Strategy Analyst to join our productive team at Agensi Pekerjaan BTC Sdn Bhd in Kuala Lumpur.Growing your career as a Full Time Strategy Analyst is a fantastic opportunity to develop useful skills.If you are strong in decision-making, adaptability and have the right experience for the job, then apply for the position of...

  • Financial Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time

    Financial Analyst - RTRJob ID Posted 24May2024Service line Corporate SegmentRole type FulltimeAreas of InterestAccounting/FinanceLocation(s)Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaFinance Analyst - RTRAbout the RoleThe Financial Analyst - RTR role is responsible for managing end to end RTR activities for assigned CBRE division in accordance...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us:Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us:Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG SDN. BHD. Full time

    Our Project Management team enables and executes great work in the smartest way possible. We are passionate about transforming ideas into results, as we constantly negotiate, organize and understand the ever-changing landscape of digital marketing and technology. To help with this, we're looking for an outstanding Associate, Project Management - a digital...