Regional development manager

3 weeks ago


Johor Bahru, Johor, Malaysia Prudential Hong Kong Limited Full time
Job summaryRegional Development Manager (East Coast)

Full time Posted 23 Days AgoJob seniority:
mid-to-senior levelResponsibilities

  • Monitor and supervise agency strategic action plans on KPIs.
  • Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
  • Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
  • Provide additional motivation for agency members to raise agency morale.
  • Continuously encourage agency members to focus on recruiting new agents.
  • Encourage Agency Leaders to train-up agents for promotion to be future leaders.
  • Participate in all identified core-customer service programs to update of product and system knowledge.
  • Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.
  • Implement Core-Program to encourage new agents to do well and retain them in our Company.
  • Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
  • Provide quality training and supporting services to the agency force to upgrade one's skill and performance.
  • Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
  • Assist and support all launches and events.
  • Communicate and motivate by promoting Agency, Regional or PAMB's challenges, incentives and contest to the Agency.
  • Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
Requirements

  • Degree in any discipline.
  • Minimum 8 years working experience in business development, marketing or sales.
  • Experience in agency development will be an added advantage.
  • Good interpersonal and communications skills.
  • A self-starter with pleasant personality and service-oriented work perspective.
  • Must be self-motivated with the ability to work under minimum supervision.

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