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Manager, Payments Merchant Portfolio Management

2 months ago

Malaysia Hong Leong Bank Berhad Full time

This job is all about managing the Bank's payments merchant portfolio strategically. You might like this job because it involves transforming insights into actions, leading a team, and optimizing customer engagement through analytics.

Full-Time

Job Description

Strategic Planning

  • Develop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
  • Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
  • Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality
  • Transform customer and market insights into actions such as target customer identification, needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution
  • Align with product/business teams to ensure product, marketing, and distribution strategies with our portfolio management plans at the individual merchant and portfolio levels
  • Lead and manage a team to proactively manage the Bank's merchant portfolio to deliver results-driven solutions
  • Execute the portfolio customer engagement activities across channels, continuously fine tuning ways to maximise customer engagement via the right channel, right time and right approach
  • Perform post execution analysis on what worked, what didn't, lessons learnt and how could we do better to better improve our subsequent portfolio optimisation initiatives
  • Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs)
Job Requirements
  • 5 years and above relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution based selling, marketing
  • Strong commercial acumen with proven track records in establishing successful partnerships with the ability to conceptualise venture ideas and execute various forms of partnership models
  • Previous experience in payments, fintech, wallets, point of sale (POS),merchant acquiring solutions would be an advantage
Skills

Advanced Analytics

Payment Service Provider

Payments Industry

Marketing Management

Campaign Management

Business Development

Company Benefits SUNDRY LOAN/FINANCING

All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/ financing, subject to meeting the stipulated terms an

Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day to enable them to leave work early

Sports Participation Leave

10 consecutive working days for employees who are participating in national or international sporting events.

The Bank provides the Employee Housing Financing and Car Financing Scheme at preferential rates for employees.

Employee Study Award

Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing

Lateral & Vertical Career Growth Opportunities

Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings internally

Additional Info Company Activity

Last active - few hours ago

Experience Level

4 - 10 Years of Experience

Manager / Team Lead

Job Specialisation #J-18808-Ljbffr