P2P Tower Lead

1 month ago

Malaysia APAC Michael Page Full time

You will be the pioneer in the SSC to set up the PTP team and will be involved with transition activities and responsible for day-to-day PTP operation-related matters. This role will report into the Site Lead for the Shared Service Center.

The PTP Lead manages the teams. The role its crucial through its interaction with key stakeholders in finance, business, outsourcing partner and global process owners. Current scope would cover in APAC.

Client Details

Global leading entertainment business with a new SSC set-up coming into place in Malaysia.

Description

  • Collaboratively guide the transition and establishment of the PTP operations within the SSC, ensuring a smooth transfer of financial processes, systems, and data from the Business Units in the region to the SSC
  • Work with SSC leadership, BU finance, Business Leaders and outsourced party to establish service levels, performance metrics, and technology requirements, and adapt them as needed over time
  • Oversee the day-to-day operations of PTP and outsourced party deliverables, ensuring the prompt and precise delivery of financial services to stakeholders within the region
  • Manage service level agreements (SLAs) and key performance indicators (KPIs) to meet or surpass performance targets for all PTP processes, which include (but not limited to): Vendor onboarding, Document processing, Payments, Helpdesk, Reconciliation and T&Es.
  • Monitor global process adherence and controls implementation across all employees involved in the PTP flow
  • Highlight all areas of concern, risks for non-compliance of corporate policy and procedures
  • Adhere to and improve the governance model between Local business units, SSC and outsourced party
  • Support communication of change and trainings for all team members (local, SSC, outsourcing) with respect to PTP processes or automations
  • Escalate outsourcing party business continuity challenges (managerial KPIs) or performance challenges (SLAs) to Outsourcing contract manager
  • Ensure that the FTE capacity planning is reflective of accurate volumes and average handling time
  • Stay updated on tax regulations and statutory requirements applicable to PTP processes and help implement necessary adjustments to ensure compliance
  • Lead migrations and knowledge transfers for new business units, prepare relevant documentation and drive process consistency & standardization in order to optimize operational efficiency

Profile

  • Detailed understanding of the review process underlying all PTP activities and associated controls, which include Invoice processing, Vendor Master, T&E, Helpdesk, Payments, PTP reports
  • At least 12 years' relevant experience in PTP, with at least 5 years as a Lead, preferable working with SSC or but will consider BPO structure
  • Proactive, fast learner, self-motivated and performance-driven with the ability to multitask
  • Proficiency in SAP ECC
  • Familiarity with automation tools and technologies to enhance efficiency in accounts payable processes
  • Experience in working with SLA's, KPI's and in determining the right resourcing loading model
  • Fluency in English (Must) and Mandarin (MUST), to support Greater China region.
  • Strong and proven people management / supervisory background

Education

  • Bachelors / Masters Degree in Finance & Accounting
  • Six Sigma/SAP/People management certifications are a plus

Job Offer

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • A world-class training program in financial services.
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Laxmin Ganapathy on
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No W.

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