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International After-Sales Specialist

2 months ago

Malaysia DLAB Scientific Malaysia Sdn Bhd Full time
Job Responsibility
  1. Actively respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, and work closely with the department team to ensure customer satisfaction.
  2. Analyze and follow up on technical product problems reported by customers through email communication to take preventive actions and solutions accordingly.
  3. Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production, and R&D departments, and putting forward suggestions on product optimization.
  4. Prepare all kinds of documents, videos, inspection reports, and English service manuals required by customers to provide technical support materials for customers.
  5. Classify and analyze the fault data of after-sale maintenance work and provide guiding data for the company's quality department to improve quality.
Job Requirements
  1. Proficient in Mandarin and English listening, speaking, writing, and application skills, able to handle customer complaints and reply to messages quickly.
  2. 1-2 years of experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment; experience in solving problems in international business is preferred.
  3. SPM, Diploma, or above in electronics-related field.
  4. Preferably has experience in fixing small electric appliances.
  5. Have a deep understanding of drawings, circuits, and structures, can accurately and quickly locate fault components.
  6. Proficient in office software, flexible mind, clear thinking, strong sense of responsibility, and time management skills.
  7. Healthy and energetic; strong anti-stress capabilities, good teamwork spirit.
Job Benefits
  1. Free Carpark
  2. Transport Allowance
  3. 5 Working Days
  4. EPF/SOCSO/PCB
  5. Annual Leave
  6. Medical and Hospitalization Leave
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