Account Support Manager

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia HPE Full time

Account Support Manager Job Description

This role is designed to work primarily from an HPE partner/customer office.

Responsibilities:

  • Mentor and consult with team members, customers, and vendors on complex technical and business issues.
  • Act as a consultant in service delivery business, technology, industry, or specific application.
  • Resolving technical and some business incidents independently and mentoring less-experienced team members.
  • Deliver strategic account support by maintaining high-level technical, operational expertise and understanding of industry trends.
  • Review and map support plans to company service solutions and develop and grow assigned customer account relationships.
  • Act as a trusted advisor for customer and company sales teams and design and deliver support solutions using industry knowledge and expertise.
  • Provide suggestions for operational efficiencies and create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
  • Lead Customer Expectation management and give inputs to operational methods and programs that may affect the business management strategy.

Requirements:

  • Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields.
  • In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
  • Knowledge of company products and services offerings, corporate organization, competition, and market trends.
  • Business, technical, or functional knowledge at the mastery level and administrative or operations knowledge.
  • Advanced skills in project management, communication, analysis, and presentation.
  • Expertise in area of focus and knowledgeable of future technology directions.
  • Mission Critical and ITIL certifications.

About Hewlett Packard Enterprise:

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.



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